Helen Knudson
Walla Walla,WA
Summary
Highly focused, motivated and results-oriented professional with extensive experience providing top-notch administrative support within fast-paced office settings. Adept at managing complex calendars, scheduling appointments, coordinating travel arrangements, and maintaining accurate records. Skilled in managing and streamlining administrative processes to reduce errors, improve accuracy / efficiency, and achieve organizational objectives. Articulate communicator with excellent written / verbal communication and organizational skills. Ability to manage and foster positive relationships with colleagues / clients. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
26
26
years of professional experience
Work History
Administrative/Events Assistant
Whitman College
07.2023 - Current
- Contribute to a positive work environment with strong interpersonal skills and aproactive teamwork attitude.
- Greet guests with friendliness and professionalism.
- Answer incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Work closely with management to provide effective assistance for specific aspects of business operations.
- Reconcile monthly credit card statements for executives. Process vendor payments. Create Journal Entries when appropriate.
- Reserve rooms and request tech support and catering for events.
- Order supplies and take care of other miscellaneous office duties, special projects, and other duties assigned by the manager.
Senior Administrative Assistant
DW & Associates
08.2016 - 03.2023
- Provided exceptional administrative support to staff with emphasis on driving operational excellence
- Crafted impeccable emails and documents as directed by supervisor with keen focus on ensuring seamless communication
- Perform and manage all aspects of administrative processes, including sorting, opening, and routing emails and deliveries to fulfill business needs
- Organized personal schedules, professional calendars, and individual appointments in line with availability of senior staff members
- Maintained current, accurate, and compliant documentation by updating physical records / digital files
- Optimized overall performance by leading all aspects of email management, Canvas post creation, and social media content development.
Workforce Management Analyst
BCD Travel
09.2003 - 08.2016
- Delivered exceptional performance in communicating with clients aimed at addressing / resolving complex issues
- Established and maintained database through IEX support system utilization to deliver top-level services
- Forecasted future call volumes and developed agent schedules through historical data analysis
- Leveraged iEmployee software to administer agent time-off / leave requests approval and maintain accurate accrual records
- Maximized customer satisfaction and retention by providing remarkable service experiences to clients while utilizing in-depth product knowledge
- Ensured all projects delivered within time and budget constraints by meeting deadlines and progress of team.
Service Level Coordinator
American Express Travel
09.1998 - 09.2003
Education
Coursework in Communications -
Metropolitan State College of Denver
Denver, COHigh School Diploma -
Loyala Sacred Heart High School
Missoula, MTSkills
- Microsoft Excel, Word Document, Power Point, PDF Files
- Startmeetingcom and FreeConferencehdcom phone systems
- Collegue Vendor Payment System
- EMS Events scheduling System
- SignRequest digital document System
- Advocate Student Reporting System
- Zoom calls
- Google Calendar and Schedule Management
- Travel Management
- Excellent time-management
Affiliations
- Volunteer at Denver Rescue Mission Serving Meals to Homeless
- Former Board Member at Red Rocks Country Club as Secretary for Hilltoppers Association.
- Former Board Member at Red Rocks Country Club as Secretary on Ladies Golf Association.
Timeline
Administrative/Events Assistant
Whitman College
07.2023 - Current
Senior Administrative Assistant
DW & Associates
08.2016 - 03.2023
Workforce Management Analyst
BCD Travel
09.2003 - 08.2016
Service Level Coordinator
American Express Travel
09.1998 - 09.2003
Coursework in Communications -
Metropolitan State College of Denver
High School Diploma -
Loyala Sacred Heart High School
Similar Profiles
Denzel ChinyembaDenzel Chinyemba
Research Assistant at Whitman CollegeResearch Assistant at Whitman College
Mateus ConawayMateus Conaway
Software Developer, Whitman College Computer Science Capstone at Whitman College Chemistry DepartmentSoftware Developer, Whitman College Computer Science Capstone at Whitman College Chemistry Department
Natalie ComerfordNatalie Comerford
Managing Editor, Opinion Writer, News Writer at The Whitman WireManaging Editor, Opinion Writer, News Writer at The Whitman Wire