Summary
Overview
Work History
Education
Skills
References
Timeline
SoftwareEngineer

Helen Kozenko

Nashville,TN

Summary

Results-oriented Front Office Supervisor with a strong work ethic and exceptional interpersonal skills. Demonstrated ability to deliver exceptional service and respond to inquiries quickly. Highly adaptable and adept at working effectively unsupervised. Motivated to take on new challenges.

Overview

29
29
years of professional experience

Work History

Owner

BigHeartNaturals
Nashville, TN
06.2021 - Current
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Created marketing campaigns to attract new customers.
  • Negotiated contracts with vendors and suppliers.
  • Oversaw budgeting and financial management.
  • Analyzed industry trends to develop competitive strategies.
  • Maintained relationships with existing clients by providing superior customer service.
  • Implemented quality assurance processes to ensure product excellence.
  • Set pricing structures according to market analytics and emerging trends.

Owner

HotVapes
Chicago, IL
01.2010 - 06.2021
  • Developed store policies and procedures to ensure customer satisfaction.
  • Created a unique shopping experience for customers by providing personalized service.
  • Organized and scheduled staff to maximize efficiency in the store.
  • Managed inventory levels, restocking shelves as needed.
  • Maintained records of sales, profits and losses within the store.
  • Analyzed financial data to identify trends that could improve operational performance.
  • Assisted with purchasing decisions based on customer demand and current market conditions.
  • Implemented marketing campaigns to increase brand visibility and attract new customers.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.
  • Tracked employee performance and provided feedback regularly to ensure quality standards were met.
  • Ensured compliance with state and local laws regarding business operations.
  • Negotiated contracts with vendors to secure best prices for products.
  • Cultivated relationships with customers to promote repeat business.
  • Monitored competitor activities to stay informed of industry changes.
  • Provided training for employees on product knowledge and customer service techniques.
  • Oversaw the maintenance of all equipment used in the store's operations.
  • Identified areas of improvement for increased productivity or cost savings initiatives.
  • Established safety protocols for handling hazardous materials within the store environment.
  • Directed and managed employees to consistently meet performance targets.
  • Kept team on track by assigning and supervising activities and giving constructive feedback.
  • Prepared for new product lines and seasonal changes by running in-store and online clearance events.
  • Developed team leaders and managers from within to offer employees career development opportunities.
  • Increased business by developing new marketing and promotional strategies.
  • Planned promotional campaigns for new products or specials.
  • Implemented both individual and group training for executive and loss prevention personnel.
  • Set pricing structures according to market analytics and emerging trends.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
  • Led startup and creation of operational procedures and workflow planning.
  • Developed and implemented successful sales strategies to meet business goals.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
  • Executed performance reviews to encourage improved productivity for team members.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented campaigns and promotions to help with developing goods and services.

Office Manager

Adeszko Media Sales
Chicago, IL
01.1996 - 12.2010
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Conducted research projects related to new product development or marketing initiatives.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reviewed files and records to obtain information and respond to requests.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed office budget to handle inventory, postage and vendor services.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Interpreted and communicated work procedures and company policies to staff.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.

Education

Cosmetology License - Cosmetology

Pivot Point Academy
Arlington Heights
05-1988

Skills

  • Business Management
  • Administrative Oversight
  • Verbal and written communication
  • Human Resources
  • Business Administration
  • Customer Relations

References

References available upon request.

Timeline

Owner

BigHeartNaturals
06.2021 - Current

Owner

HotVapes
01.2010 - 06.2021

Office Manager

Adeszko Media Sales
01.1996 - 12.2010

Cosmetology License - Cosmetology

Pivot Point Academy

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Helen Kozenko