Helen LaBrie

Provide professional, courteous and timely IT consulting services and support to faculty, staff, students, alumni and applicants of UNH

Provide exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.

Seamless transition to remote work

Collaborate with cross-functional teams to implement new technology solutions, improving overall support capabilities.

Participated in ongoing professional development opportunities to stay current with industry best practices and latest technology advancements.

• Respond to requests for technical assistance in person, via phone & electronically
• Diagnose & resolve technical hardware & software issues
• Research questions using available information resources Advise user on appropriate action; following standard help desk procedures; logging all help desk interactions
• Re-direct problems to appropriate resource; identifying & escalating situations requiring urgent attention
  
• Track problems and requests and document resolutions
  
• Add new users to domain and create new users in Active Directory.

• Provide superior customer service in and out of the classrooms and administrative offices
• Provide desktop support to faculty, staff and students working to resolve technical and hardware related issues
• Install hardware and software systems on a variety of computers
• Manage and maintain numerous computers 2 computer labs and 4 mobile labs

• Work with student(s) on academic tasks and skills based upon lesson plans developed by professional staff.
• Assist with physical, emotional, and health needs of students.
• Accompany students to non-academic settings to provide assistance and monitor behavior.
• Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
• Serve as resource person, when requested, to case managers