HELEN LAMNECK
Lindenhurst
Summary
Dynamic operations supervisor with a proven track record at Stericycle, excelling in customer relationship management and data analysis. Adept at enhancing team productivity and resolving complex issues, I leverage strong problem-solving skills and meticulous attention to detail to drive operational excellence and ensure customer satisfaction.
Debt collector with excellent customer relations skills. Has a strong collection record to keep customers within their payment terms.
Overview
15
15
years of professional experience
Work History
Dispatcher
Avid Waste Systems
Farmingdale
03.2021 - 06.2025
- Assigned drivers to appropriate routes based on customer needs.
- Received and dispatched calls for emergency services.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Provided timely updates to customers regarding their orders or requests.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Resolved customer complaints related to service issues or delays.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Verified driver credentials prior to assigning them a route or task.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Evaluated customer financial profiles in order to determine appropriate collection strategies.
- Researched and resolved billing disputes in a timely manner.
- Provided excellent customer service while communicating with customers about their past due accounts.
- Collected overdue payments from customers via telephone and email.
- Reviewed customer files to ensure accuracy of account information prior to collection efforts.
- Communicated effectively with other departments within the organization regarding collections issues or concerns.
- Negotiated payment plans with customers in order to minimize outstanding balances.
- Processed credit card payments for customers who elected this option.
- Maintained up-to-date records of all customer accounts, including contact information and payment history.
- Generated weekly, monthly, quarterly and annual reports on collections activity as required by management.
- Conducted follow-up calls with customers regarding their past due invoices and negotiated payment arrangements as needed.
Operations Supervisor
Stericycle
West Babylon
06.2010 - 03.2021
- Analyzed data related to production, distribution, quality control, inventory levels.
- Ensured compliance with all safety regulations in the workplace.
- Prepared reports on operational performance metrics and presented them to management team.
- Trained new employees on proper job functions and company policies and procedures.
- Maintained accurate records of employee attendance and performance reviews.
- Developed strong relationships with customers through excellent customer service practices.
- Directed employees on how to use equipment properly and safely.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Trained, mentored and motivated employees to maximize team productivity.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Analyzed operational data to identify trends and implement strategic improvements.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Resolved customer complaints or answered customers' questions.
- Recruited, interviewed and selected employees to fill vacant roles.
Education
High School Diploma -
Alfred G. Berner High School
Massapequa, NY06-1977
Skills
- Call handling
- Customer relationship management
- Route navigation
- Attention to detail
- Dispatch coordination
- Active listening
- Multitasking and organization
- Data entry
- Customer service
- Problem-solving
- Verbal and written communication
- Record keeping
Timeline
Dispatcher
Avid Waste Systems
03.2021 - 06.2025
Operations Supervisor
Stericycle
06.2010 - 03.2021
High School Diploma -
Alfred G. Berner High School
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