Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helen Leal

Denver,CO

Summary

Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Lead Clerk

United States Post Office
11.2020 - Current
  • Developed training materials for new hires, fostering a consistent onboarding process for all team members.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Ensured strict adherence to company policies while performing routine audits of procedure compliance.
  • Mentored junior clerks, providing guidance on best practices and improving overall team performance.
  • Provided administrative support to executive staff members when needed, demonstrating adaptability and resourcefulness in high-pressure situations.

Lead Sales Clerk

Safeway
10.2007 - 07.2013
  • Managed inventory effectively to ensure stock availability and prevent overstock issues.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Leveraged excellent communication skills when interacting with both customers and colleagues for optimal outcomes.
  • Part of a team that established first liquor store in Colorado. Setting up and managing employees in the brand new process.

Education

Associate of Applied Science - Human Services

Community College of Denver
Denver, CO
05.2020

Skills

  • Process Monitoring
  • Schedule and calendar management
  • Meeting facilitation
  • Staff Supervision
  • Record preparation
  • File and database management
  • Database entry
  • Problem-Solving
  • Staff Training
  • Cultural Awareness
  • Organization

Timeline

Lead Clerk

United States Post Office
11.2020 - Current

Lead Sales Clerk

Safeway
10.2007 - 07.2013

Associate of Applied Science - Human Services

Community College of Denver

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Helen Leal