Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Helen Leyva Brindis

Damascus

Summary

Level-headed Medical Assistant Extern committed to patient advocacy and collaboration with medical staff to improve patient communications. Outstanding multitasker and team player proficient in medical software and EMR system operations. Well-versed in charting patients, taking vitals and assessing patients.

Overview

10
10
years of professional experience

Work History

MEDICAL ASSISTANT EXTERN

OHSU
03.2024 - Current
  • Assisted doctors and nurses with patient care, including taking vital signs, and drawing blood
  • Maintained patient database, entering information into electronic health records
  • Updated patient profile for each visit, highlighting important information for doctor review
  • Cleaned and sterilized instruments and disposed of contaminated supplies
  • Cleaned and sterilized exam rooms, medical equipment and common areas to reduce germ spread
  • Performed routine laboratory tests and sample analyses
  • Showed patients to examination rooms and prepared for physician
  • Adhered to all safety protocols while handling hazardous materials
  • Assisted in preparing exam rooms for patient visits by stocking supplies and ensuring equipment was functioning properly
  • Prepared laboratory specimens for testing by adhering to established protocols and procedures
  • Utilized electronic health record system to enter patient information into the database accurately
  • Obtained medical information and measured vital signs, weight, and height
  • Developed strong relationships with patients by providing compassionate care during their visit
  • Focused on learning new skills and staying updated with industry changes
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Participated in ongoing training to enhance own job skills and knowledge
  • Committed to delivering excellent customer service while working in a fast-paced environment.

RECEPTIONIST

Therapeutic associates happy valley
03.2022 - 03.2024
  • Scheduled and confirmed appointments
  • Answered and directed incoming calls using multi-line telephone system
  • Served visitors by greeting, welcoming and directing to appropriate personnel
  • Took patient copays and balances
  • Handled insurance claims
  • Input insurance information for new patients as well as update insurance information for existing patients
  • Updated and recorded customer or client information to maintain accounts
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
  • Sorted incoming mail and directed to correct personnel each day
  • Maintained daily calendars, set appointments with clients and planned daily office events
  • Oversaw office inventory by restocking supplies and submitting purchase orders
  • Supervised setup of conference rooms for meetings and office events in common areas
  • Served as company concierge to employees requiring assistance with travel arrangements
  • Greeted customers, answered general questions and directed to appropriate locations
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
  • Greeted visitors entering establishment to determine nature and purpose of visit
  • Scheduled appointments and maintained and updated appointment calendars.

PHYSICAL THERAPIST AIDE

Therapeutic associates happy valley
03.2022 - 07.2023
  • Observed patients during treatment to compile and evaluate data on patients' responses and progress and reported to physical therapist
  • Administered therapeutic massage and stretching to increase mobility and ease patient discomfort
  • Maintained equipment and furniture to keep it in good working condition, including performing assembly, and disassembly of equipment and accessories
  • Safeguarded, and assist patients practicing exercises and functional activities, under direction of medical staff
  • Demonstrated ability to work independently without direct supervision when necessary
  • Utilized effective communication skills when interacting with both patients and colleagues alike
  • Scheduled patient appointments with physical therapists and coordinate therapists' schedules
  • Transported patients to and from treatment areas, using wheelchairs, or providing standing support
  • Arranged treatment supplies to keep them in order
  • Maintained cleanliness and organization of clinic areas between patient visits
  • Provided patient assistance with mobility and transfers, using proper body mechanics and gait belts
  • Documented patient care services by charting in patient and department records
  • Maintained accurate records of patient care, treatments, progress, and plans of care.

SERVER TRAINER

Hops And Drops
09.2018 - 09.2021
  • Provided exceptional service to high volume of daily customers
  • Instructed new staff members on food handling procedures and service techniques
  • Educated waiters on menu, memorization strategies and how to convey information clearly
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
  • Calculated charges, issued table checks and collected payments from customers
  • Prepared salads, appetizers and garnishes to assist kitchen staff
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
  • Explained goals and expectations required of trainees
  • Used role playing, lectures and simulations to present information in variety of instructional techniques and formats
  • Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.

HOSTESS

Ringside grill
06.2015 - 07.2017
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
  • Greeted incoming guests to escort to assigned dining area and present menus
  • Greeted guests and gathered information to seat groups or place on waitlist
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty
  • Built positive relationships with other front-of-house and kitchen staff
  • Stayed attentive to server availability and table turnover to quickly seat guests
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
  • Answered telephone to provide dining information and take reservations
  • Communicated with servers about new tables, changes in food availability and customer comments
  • Escorted guests to seating area, furnished menus and highlighted daily specials
  • Greeted customers, answered questions and recommended specials to increase profits
  • Helped restaurant staff set up small and large events to coordinate smooth execution
  • Accommodated guests with children and special needs to promote comfortable dining experience
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests
  • Managed guest expectations by relaying information regarding hours, wait times and specials
  • Answered phones promptly to record and confirm reservations
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
  • Performed regular restroom checks to restock supplies and handle minor cleaning
  • Resolved customer service and food-related issues to maintain guest satisfaction
  • Developed long-term relationships with customers to increase opportunities for repeat business
  • Collected reservation information and communicated updates to guests via mobile device or in-person
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
  • Cleaned and restocked counter areas, replenished cash drawer and checked.

Education

Medical Assistant -

NIMAA
Hybrid
10.2024

Bachelor of Science - Health And Science

Portland State University
Portland, OR
06.2022

High School Diploma -

Centennial High School
Gresham, OR
06.2017

Skills

  • Data entry and documentation
  • Vital signs monitoring
  • HIPAA Compliance
  • Written and verbal communication
  • Healthcare Customer Service
  • Phlebotomy Techniques
  • Immunization Administration
  • Body Mechanics
  • Customer Service
  • Therapeutic exercises
  • Medical Terminology

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

MEDICAL ASSISTANT EXTERN

OHSU
03.2024 - Current

RECEPTIONIST

Therapeutic associates happy valley
03.2022 - 03.2024

PHYSICAL THERAPIST AIDE

Therapeutic associates happy valley
03.2022 - 07.2023

SERVER TRAINER

Hops And Drops
09.2018 - 09.2021

HOSTESS

Ringside grill
06.2015 - 07.2017

Medical Assistant -

NIMAA

Bachelor of Science - Health And Science

Portland State University

High School Diploma -

Centennial High School

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