Summary
Overview
Work History
Education
Skills
Timeline

Helen Licea

Riverton,WY

Summary

Driven and dependable with a diverse background spanning CDL truck driving at May Trucking Company, service technician, and office management roles at MP Pool Plumbing, Inc. Excelled in safe driving practices and strong communication, enhancing customer satisfaction and operational efficiency. Proven track record of adhering to regulations and achieving timely deliveries, showcasing a commitment to excellence and reliability. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

18
18
years of professional experience

Work History

CDL Truck Driver

May Trucking Company
03.2012 - 07.2024
  • Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Maintained accurate logbooks for DOT compliance, minimizing fines and violations.
  • Achieved timely deliveries by planning efficient routes and adhering to schedules.
  • Safely navigated various weather conditions and road hazards, prioritizing the safety of cargo and fellow motorists.
  • Contacted dispatch to report delivery incidents and determine best methods for resolution.
  • Assisted with training new drivers on company policies, safety protocols, and best practices for CDL truck driving.
  • Enhanced customer satisfaction by maintaining professionalism during pick-ups and dropoffs.
  • Contributed to positive company reputation by providing exceptional customer service during interactions with clients.
  • Promptly reported any accidents or incidents involving the truck, helping maintain a strong safety record for the company.

Service Technician

MP Pool Plumbing, Inc
03.2008 - 03.2011
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Inspected equipment to diagnose operational issues.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
  • Improved operational efficiency, meticulously documenting all service activities for future reference.
  • Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
  • Optimized service delivery times, implementing efficient routing and scheduling strategies.
  • Tested systems, noting issues and completing preventive maintenance.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Office Manager

MP Pool Plumbing, Inc
07.2006 - 03.2008
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed scheduling and coordination of all business transactions
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

No Degree - Commercial Driver's License

College of Western Idaho, Nampa, ID
02.2012
  • Relevant Coursework: Class A commerical driver's license
  • Professional Development: truck driving

Skills

  • Safe Driving Practices
  • Load securement knowledge
  • Pretrip inspections
  • Strong Communication Skills
  • Adherence to Regulations
  • GPS Navigation Proficiency
  • Flexible schedule availability
  • Strong Work Ethic
  • Class A Commercial Driver's License
  • Dependable and reliable
  • Long-haul driving
  • Inclement weather driving
  • Roads and highways knowledge

Timeline

CDL Truck Driver - May Trucking Company
03.2012 - 07.2024
Service Technician - MP Pool Plumbing, Inc
03.2008 - 03.2011
Office Manager - MP Pool Plumbing, Inc
07.2006 - 03.2008
College of Western Idaho - No Degree, Commercial Driver's License

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Helen Licea