Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic
Helen Thompson

Helen Thompson

Clifton,TX

Summary

Driven and detail-oriented individual seeking to utilize excellent communication, interpersonal, and organizational skills to meet goals. Reliable with a strong work ethic and the ability to quickly adapt to new tasks and environments.

Overview

12
12
years of professional experience

Work History

Escalated Resolutions Associate

VIVID SEATS
Coppell, TX
04.2023 - 10.2023
  • Provided efficient and courteous service to customers at all times.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
  • Developed customer relationships through effective communication and problem-solving skills.

911 Public Safety Telecommunicator

DESOTO PARISH SHERIFF'S OFFICE
Mansfield, LA
07.2019 - 12.2022
  • Highly skilled at prioritizing calls based on level of urgency and dispatching appropriate personnel accordingly.
  • Developed expertise in using multiple telecommunications systems including multi-line phone systems, two-way radios, computer aided dispatch systems, mapping software, and other related technologies.
  • Effectively maintained radio contact with field units, providing timely and accurate information to ensure safety of personnel.
  • Entered, updated and retrieved information from teletype networks and computerized data systems on wanted persons, stolen property, vehicle registration, and stolen vehicles.

911 Public Safety Telecommunicator

PANOLA COUNTY SHERIFF'S OFFICE
Carthage, TX
12.2014 - 07.2019
  • Effectively maintained radio contact with field units, providing timely and accurate information to ensure safety of personnel.
  • Developed expertise in using multiple telecommunications systems including multi-line phone systems, two-way radios, and mapping software.
  • Entered, updated and retrieved information from teletype networks and computerized data systems on wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Trained new employees on proper telephone etiquette and dispatching techniques.

Apheresis Technician I

GULF COAST REGIONAL BLOOD CENTER
College Station, TX
02.2012 - 11.2014
  • Provided donor education regarding procedure, risks and benefits prior to each procedure.
  • Ensured proper handling, storage and disposal of all blood products according to established protocols.
  • Adhered strictly to safety regulations regarding infection control practices.
  • Committed to delivering excellent customer service while working in a fast-paced environment.

Education

Some College (No Degree) - General Studies

University of Maryland University College
SHAPE, Belgium

Skills

  • Data Entry
  • Efficient Multitasking
  • Professional Phone Etiquette
  • Prioritizing Effectively
  • Accurate Recordkeeping
  • Customer Service

Military Service

US Army   Flight Operations Specialist   09/05 - 09/08

Working in conjunction with 8 soldiers and 2 supervisors on call in a politically sensitive environment 24 hours per day, 7 days per week, I accurately maintained and filed flight records, publications and flight plans for approximately 150 pilots and crew chiefs. This was accomplished while ensuring 100% accountability of 30 UH-60L helicopters utilizing a secure intra-agency communications system which ensured prompt response times in the event of emergency situations. Utilizing multiple radio channels, I continuously monitored aircraft and provided flight crews with timely updates to mission changes, assisting with accidents and emergencies as appropriate. I also managed the Defense Travel System (DTS) to process orders and travel vouchers for flight crews.

Timeline

Escalated Resolutions Associate

VIVID SEATS
04.2023 - 10.2023

911 Public Safety Telecommunicator

DESOTO PARISH SHERIFF'S OFFICE
07.2019 - 12.2022

911 Public Safety Telecommunicator

PANOLA COUNTY SHERIFF'S OFFICE
12.2014 - 07.2019

Apheresis Technician I

GULF COAST REGIONAL BLOOD CENTER
02.2012 - 11.2014

Some College (No Degree) - General Studies

University of Maryland University College
Helen Thompson