Helen Maceo Rodriguez
New Port Richey
Summary
Dynamic professional with a proven track record at Sam's Club, excelling in customer service and critical thinking. Enhanced visual merchandising and achieved sales goals through strategic collaboration. Proficient in data entry and regulatory compliance, consistently delivering exceptional service quality. Recognized for building strong client relationships.
Personable and detail-oriented with strong ability to think on feet and resolve issues efficiently. Possesses knowledge of logistics and transportation operations, coupled with proficiency in routing software and communication tools. Committed to ensuring smooth operations and timely deliveries by leveraging organizational and multitasking skills.
Developed customer service and sales skills in fast-paced retail environment, looking to transition into new field. Specialized in providing positive shopping experience and maintaining organized and visually appealing product displays. Committed to leveraging strong communication and problem-solving abilities to excel in new professional challenge.
Energetic and personable with natural ability to connect with customers and enhance their shopping experience. Possesses solid understanding of product placement and inventory management, coupled with strong communication and organizational skills. Aiming to drive customer satisfaction and contribute to sales growth through efficient and friendly service.
Developed advanced skills in logistics management and operational coordination within fast-paced transportation environment. Demonstrated ability to optimize routes and communicate effectively with drivers and clients. Looking to transition into new field where these skills can drive efficient and reliable outcomes.
Offering strong organizational and multitasking skills, eager to learn and develop within logistics and transportation industry. Brings solid foundation in communication and coordination, crucial for effective dispatching. Ready to use and develop route planning and problem-solving skills in Dispatch role.
Overview
2
2
years of professional experience
Work History
Merchandise Associate
Sam's Club
07.2023 - 02.2024
- Coordinated merchandise displays to enhance visual appeal and customer engagement.
- Assisted in inventory management, ensuring accurate stock levels and efficient replenishment processes.
- Maintained organized sales floor, contributing to a positive shopping experience for customers.
- Executed pricing strategies, verifying accuracy and compliance with promotional guidelines.
- Assisted in stocking merchandise and maintaining organized sales floor displays.
- Collaborated with team members to achieve daily sales goals and enhance customer experience.
- Demonstrated benchmark selling techniques for retail footwear and trained newer team members.
- Maintained a clean and safe retail environment with diligent attention to detail in cleaning and restocking tasks.
Sales Associate
Foot Locker
03.2024 - 01.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of promotions and sales to effectively communicate offers to customers.
- Operated cash register efficiently, processing transactions accurately and managing cash flow.
- Collaborated with team members to achieve sales goals and improve store performance.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained sales floor organization, ensuring merchandise displayed effectively and attractively.
- Operated cash register efficiently, processing transactions accurately and maintaining balanced cash drawer.
- Assisted customers with product inquiries, providing knowledgeable recommendations to enhance shopping experience.
- Maintained accurate cash register and performed daily reconciliations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using point-of-sale systems.
Dispatcher
Maceo Transport
01.2025 - Current
- Assisted in managing incoming service requests and dispatching resources effectively.
- Learned operational protocols for efficient routing and scheduling of personnel.
- Supported communication between field teams and management to enhance service delivery.
- Developed familiarity with dispatch software to streamline workflow processes.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Coordinated daily schedules for multiple drivers to optimize delivery routes and minimize delays.
- Communicated with drivers to provide real-time updates on route changes and traffic conditions.
- Maintained accurate records of deliveries, ensuring compliance with company policies and regulations.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
Education
High School Diploma -
Jefferson High School
TampaSkills
- Commitment to service quality
- Data entry
- Decision-making
- Attentive listening
- Customer service
- Active listening
- Strong communication skills
- Freight rate negotiation
- Stress tolerance
- Regulatory compliance
- Critical thinking
- Customer satisfaction
Accomplishments
- Established long-term relationships with several lucrative clients through extensive listening, customer engagement, and a positive attitude.
- Developed highly optimized routes for drivers, reducing delivery times by 3 hours!
- Brought in more then 50 new customers.
- Collaborated with team of 16.
- Earned "Employee of the Month" award in August 2025 and December 2024.
- Supervised team of 4 staff members.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Dispatcher
Maceo Transport
01.2025 - Current
Sales Associate
Foot Locker
03.2024 - 01.2025
Merchandise Associate
Sam's Club
07.2023 - 02.2024
High School Diploma -
Jefferson High School