Helen Marino
Alpha,NJ
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
18
18
years of professional experience
Work History
Medical Receptionist
ST. LUKE’S HOSPITAL ORTHOPEDICS
02.2023 - 08.2023
- Greeted patients upon arrival
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Scheduled appointments for outpatient radiology testing as well as doctor appointments
- Answered and directed phone calls
- Maintained medical records
- Collected copayments
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
Assistant Municipal Clerk
ALPHA BOROUGH
02.2017 - 06.2022
- Attended town council meetings and took meeting minutes
- Issued mercantile, animal licenses, and various permits to residents
- Maintained accurate and up-to-date filing of Ordinances, Resolutions, and minutes of Borough Council
- Gathered information for OPRA requests including the correct follow up for a quick response
- Maintained all clerk's office vital records, Issued marriage, birth, and death certificates to residents
- Assisted in the conduct of Borough elections
- Provided excellent customer service skills
- Obtained a Certified Municipal Registrar certificate
- Processed a high volume of public records requests efficiently and accurately to maintain transparency in local government operations
- Streamlined permit application processes for faster approval and increased satisfaction among residents
- Reduced errors in official documents by thoroughly reviewing and proofreading all materials before distribution
Certified Nursing Assistant
REDICARE
09.2014 - 02.2015
- Responsible for utilizing patient care in a doctor’s office setting
- Brought patients back to patient rooms in a timely manner
- Took and recorded vital signs of all patients
- Prepared lab tests
- Sterilized medical instruments
- Collected urine samples for testing as well as drug screens
- Performed TB skin tests
- Assisted medical providers with procedures
- Prepared and cleaned medical rooms
- Provided excellent care to all patients
Front Desk Specialist
COORDINATED HEALTH
04.2013 - 09.2013
- Responsible for checking patients in and out of the Physical Therapy Department
- Scheduled patients for new appointments
- Verified insurance benefits and eligibility
- Collected copayments
- Obtained authorizations for patients by contacting insurance companies
- Provide excellent customer service skills
Emergency Room Registrar
ST LUKE'S WARREN HOSPITAL
12.2011 - 07.2013
- Responsible for obtaining correct medical record information from the patient and entering it into a data entry program
- Transported patients to receiving areas and/or triage
- Registered patients in a timely manner in a fast-paced environment
- Checked the activity of insurance policies while registering patients
- Collected copayments
- Responsible for having patients sign their hospital consent forms and explained the context to them
- Answered phone calls and directed calls accordingly
- Provided excellent customer service skills
- Ensured patient safety by verifying identification and cross-checking information against electronic health records before registering or updating existing accounts
- Increased patient satisfaction scores with a compassionate approach, actively listening to concerns, and addressing inquiries in a timely manner
Pre-registration/Insurance Verification Coordinator
PROXSYS/ATHENA HEALTH
01.2010 - 12.2011
- Contacted insurance companies to verify benefits
- Obtained authorizations using strong communication skills
- Informed relevant clinical staff about denials
- Entered and obtained referrals as needed
- Responsible for pre-registering patients for procedures through a data entry program
- Advised patients of their financial obligations after deductibles and coinsurances
- Put together charts for outpatients coming in for services
- Collected payments through software for copayments, deductibles, and coinsurances
- Strong experience with medical terminology
Registrar/Office Manager of Alcohol Drug Recovery Center
WARREN HOSPITAL
08.2005 - 01.2010
- Responsible for obtaining correct medical record information from the patient and entering it into a data entry program
- Scheduled appointments for patients with various therapists in the office
- Checked the activity of insurance policies while registering patients
- Verified if authorization or referrals are required for different outpatient services
- Worked closely with clinical staff
- Collected copayments
- Answered phones and transferred calls accordingly
- Responsible for having patients sign their hospital consent forms and explained the context to them
- Knowledge of legal requirements that apply to health records
- Filed/created new patient files
- Provided exceptional customer service
Education
Warren County Community College
Washington, NJ2007
Phillipsburg High School
Phillipsburg, NJ06.2005
Skills
- Appointment Scheduling
- Telephone Etiquette
- Front Desk Operations
- Medical Terminology
- Patient Registration
- HIPAA Compliance
- Insurance Verification
- Payment Collection
- Reminder calls
- Electronic Medical Records
- Documentation
- Medical Office Procedures
Timeline
Medical Receptionist
ST. LUKE’S HOSPITAL ORTHOPEDICS
02.2023 - 08.2023
Assistant Municipal Clerk
ALPHA BOROUGH
02.2017 - 06.2022
Certified Nursing Assistant
REDICARE
09.2014 - 02.2015
Front Desk Specialist
COORDINATED HEALTH
04.2013 - 09.2013
Emergency Room Registrar
ST LUKE'S WARREN HOSPITAL
12.2011 - 07.2013
Pre-registration/Insurance Verification Coordinator
PROXSYS/ATHENA HEALTH
01.2010 - 12.2011
Registrar/Office Manager of Alcohol Drug Recovery Center
WARREN HOSPITAL
08.2005 - 01.2010
Warren County Community College
Phillipsburg High School
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