Summary
Overview
Work History
Education
Skills
Summary Of Experiences
Languages
Timeline
Generic
Helen Marteen

Helen Marteen

Coconut Grove,USA

Summary

Motivated, professional with college degrees, Entrepreneur,j Business Development, Entrepreneurship Workshops completed, Bookkeeping, Import and Export Specialist, freight Forward, Price and Cost, International Marketing, Import and Export Maritime and Air, Microsoft word, Microsoft Excel and PowerPoint, Self starter Homemade Cook/Chef , creative, tactful professionals all levels, team player Accustomed to handling sensitive, confidential records. Demonstrated skills and abilities, multi-tasking in the administrative Assistant position, customer Services specialist Flexible and versatile-able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Excellent team-building skills.

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced [Type] environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Dedicated [Job Title] with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Overview

47
47
years of professional experience

Work History

Homemade Chef/Cook

Self-employed
Coconut Grove, FL
04.2018 - Current
  • Cooking from home, running a very small business, applying all my knowledge and imagination in the special orders from private clientele
  • Still doing only for special orders.

Customer Services

Lincoln of Cutler Bay
Cutler Bay, USA
07.2022 - 01.2024
  • Working as a Customer Services at Services Department, receiving phone calls from customers to make appointments for oil changes, repair, set up pick up and delivery cars from Customers to the dealership for minor repair, set up mobile van to go customers house for oil change, continue improving my job became Auto Alert Specialist, using different platforms like CRM / EXCEL/ CDK GLOBAL, UTA, ON POINT etc continue improving my customer service with more and more multi tasks to give satisfaction to any customer coming for solution to their car problem
  • Conducting surveys with customers to hear comments and in this way improve the Services Department
  • Working also as a cashier/Receptionist in my last month at the dealer using CDK global to proceed customers payment for services department/ Parts and sale receiving cash, check,cashier checks and credit cards for payment
  • Closing cashiering and making a daily report and deposit money and check inside the Safety box.

Driver

DNS LLC Red Cap
Miami, USA
04.2020 - 07.2022
  • Working as a driver moving cars from dealer to customer house and pick up for services
  • Working closely with Lincoln Doral, Lincoln Cutler Bay, Luxury cars in the Coral Gables, South Land Rover , North Miami Land Rover - Fort Lauderdale Ferrari & Maserati, Ford Motor of Fort Lauderdale and West Palm Beach
  • Giving a customer satisfaction and outstanding services.

SouChef / Cook Preparation

AGR Hospitality
Miami, USA
09.2019 - 11.2019
  • Working with Chef Thierry Isamber for special Events in Miami Area, weddings, Art Basel Miami Beach, at Thierry Isambert Warehouse kitchen production, 915 NW 72nd Street , Miami Fl 33127
  • Art Basel working with Chef Joy Wallace
  • Best Buddies Event with Thierry Isamber at Winwood, Temple of House Miami Beach Event; Birthday Party for Bill Hansen Miami Beach Working as an independent contractor with AGR Hospitality.

Full Time Nanny, Cook and running errant

Papazoglou Family
05.2016 - 06.2017
  • I raise a family baby since 4 month age, preparing special meal, bath, play, teaching to eat a very healthy natural food, fruits, veggies and natural juices
  • Meal preparation for the whole family on a daily basis, taking care of balanced meals with natural ingredients, keeping the baby room, bath, controlling time to feed and bed time in order to keep the baby healthy
  • Great experience and wonderful family.

Clerk at Finance Department

Unidad of Miami Beach Inc.
Miami Beach, USA
07.2014 - 05.2016
  • Multi-task, bookkeeping, preparing all types of reports, maintenance all record on file, Check Log, Bank Statements, Account Receivable, organizing in daily basis any finance department documentation, keep confidentiality in all levels, very responsible, team player, handling confidential documentations

Entrepreneur : Import & Export, International Marketing

Self-employed
03.2011 - 07.2014
  • Import & Export, Business Developments, Real Estate Investments for foreign investors, Bank Guarantee fresh cut, Commercial Loan for Corporations with good Credit, Petroleum Products, Brazilian Sugar, Spices from India, fresh Fruit and Frozen fruit from Egypt, Tiles and any construction from Egypt Five Start Quality, etc
  • Performed all type and Import & Export Commodities, Fresh Fruits from all over the World include South and Central America fresh products, Frozen Products, Vegetables, Organic Products, Live Cattles, Frozen Meats, Poultry, Sugar, Rice, Coffee, Sugar IC, etc
  • Very Serious, Taft, Team player, negotiation, Assisting Client with careful screening, reliable and respectful Business Woman
  • Negotiator in all levels with Buyers and Supplier, screening International Documentations, Contracts, Agreement, Join Venture all documents are Certificate under United Estates Law and International Chamber of Commerce
  • Writing my own International Business hand book for New and Old business persons, base in my experiences and College Degree, (no public book yet) also working in my own homemade recipes book from my experiences from my childhood and years working in Catering Services and very successful Homemade Gourmet Chef preparing gourmet recipes, Mediterranean, Italian and Argentinian (I dedicated to my children's, Maria Eugenia, Anabella Soledad and my grandchildren Nahuel Nikolas, this a Legacy to my family for my hard work as a single mother.

FIS Passenger Services

American Airlines @ Eulen America
Miami, USA
06.2000 - 02.2010
  • Customer Services assisting a passenger in such matters immigration forms and Border Protection Regulations, responsible for making proper announcing arrival flights and giving guidance to international arrival travelers
  • Working very closely with US CBP to assist deported travelers, flight arrangement etc.

Ticket Counter Agent - Passenger Service

Swissport International
Miami, USA
12.2000 - 02.2001
  • Performed all procedure to a travelers at the checking time include security questions and closing flight to departure Gate
  • Performed administrative job with airlines documentation and compliance with US government regulations with data entry to the company software system.

Environmental Services Department

Mount Sinai Medical Center
Miami Beach, USA
04.1998 - 12.1999
  • Performed all duties and inspection services or replacement at the Organizational level Applicable to hospital safety regulations
  • Performed inspection in the doctor offices according to the hospital and Medical Center regulations.

USA Medical Corporation

USA Medical Corporation
Downtown Miami, USA
04.1998 - 12.1999
  • Performed coordination of emergency with medical services, hospital emergency room, and dead body repatriation
  • Evaluated and followed up to International travelers, calling at the hotel or hospital room according to the company procedures
  • Perfumed Quality control about the company service with International travelers and data entry processing customers information
  • Performed account payable and processing the company billing, bank conciliations etc
  • Manage bi-lingual customer services.

Administrative Secretary

Vista Building Maintenance & Serv.
Miami, USA
01.1998 - 03.1998
  • Administrative Department processing daily employee reports
  • Receiving calls and forwarding calls to providers and customers
  • Performed multi task duties: preparing payroll, memorandum to employees invoices preparation
  • Account received and payable
  • Instructed, updated, wrote, notes to all employees on a daily basis to employee duties
  • Supervised to group leaders to meet the company regulations
  • Performed banking conciliations by weekly and making daily bank deposits.

Owner - Real Estate License

Raíces Negocios Inmobiliarios
Posadas, Argentina
09.1990 - 02.1995
  • Over 5 years' experience with commercial and private property management
  • Highly proficient in the maintenance of Buildings include application and documentation of government safety regulations
  • Highly proficient in sales and rent - houses, condos, countryside properties, mortgage, evaluation of property to make maintenance like roof, ceiling, carpet change and all types of maintenance, etc.

Cashier - Credit Department - Accounting Dpt.

Provincia de Misiones Bank
Posadas, Argentina
09.1980 - 12.1984
  • Processing huge deposits from corporations and enterprise companies
  • Performed monthly banking training to meet the demand of financial institutions with customer service.

Cashier - Credit Department - Accounting Dpt.

Leng Robert Bank
Buenos Aires, Argentina
06.1977 - 09.1980
  • Performed all duties regardless of my title, receiving deposit in cash and check, include international currency deposit to make other transactions with very good Organizational levels
  • Processing huge deposits from corporations and enterprise companies
  • Performed monthly banking training to meet the demand of financial institutions with customer service
  • Proficient in financial institution
  • Proficient account conciliations and credit department.

Education

Notary Public - Notary Public

STATE OF FLORIDA EXECUTIVE DEPARTMENT
Tallahassee, FL
07-2022

Administrative Secretary -

ILVEN INTERNATIONAL INSTITUTE
11-1976

High School Diploma -

NATIONAL MARTIN OF MOUSSY - HIGH SCHOOL

Import and Export Specialist -

NEW PROFESSIONAL TECHNICAL INSTITUTE

The Customer and You Program -

School of Continuing Education & Professional Development - Miami Dade College

Real Estate training -

REAL ESTATE EXPRESS

Business and personal development -

Coursera

Skills

  • Workflow Optimization
  • Menu development
  • Cost Control
  • Business Management
  • Staff Coordination
  • Culinary expertise
  • Food preparation techniques
  • Food presentation
  • Recipe Development
  • Banquets and catering
  • Menu Planning

Summary Of Experiences

  • A mature, hardworking, dedicated and loyal all levels
  • Over 11 years' experience with International Operation
  • Over 3 years BMS Tracer experience with International and Domestic Baggage Services
  • Miami Dade County Aviation - Passengers Loading Bridge Training Program - 09/19/2000
  • Over 5 years' experience as a Passenger Services International Operation at Miami International Airport with the Mayor Airlines in USA, American Airlines
  • Over 9 years managing safety programs for small, medium, and large sized organizations Dangerous Goods, Emergency Evacuation, TSA Security Screening, Code Red Procedures
  • Data Entry Clerk - Green sheet entries, Aircraft Maintenance Log Book at Aircraft Maintenance Department AA - Types of Aircraft 777/767/757/737 & A300
  • Expert in the use of Safre Plus Software AA codes to control all International arrival and Domestic Flights, gates information, PNR, ticketing, seat assignment, boarding pass, etc.
  • Expert in the use of required maintenance forms and records
  • Proficient with Airlines Codes and International Regulations US CBP and help with confidential information about unauthorized traveler to US Airport and maintenance records
  • Active security clearance to work at the Airport
  • Possesses a U.S. Passport, willing to travel 100%
  • Proficient with Windows and Microsoft Excel, Power Point, Publisher, Outlook and Quick Book
  • Excellent organizational and record keeping skills
  • Excellent written and verbal communication skills
  • Able to work with diverse groups of people with outstanding results
  • Awards and commendations for performance
  • Computer Savvy, Power Point, Microsoft Excel, Microsoft Office, Quikbook, and any other office software.
  • Self Started homemade Chef, Argentinean, Italian and Mediterranean, creative pastries, bar salad, homemade Cakes, meat preparation with any kind of stuffing, pastas etc.

Languages

  • Spanish
  • Portuguese
  • Basis Italian
  • Guarani

Timeline

Customer Services

Lincoln of Cutler Bay
07.2022 - 01.2024

Driver

DNS LLC Red Cap
04.2020 - 07.2022

SouChef / Cook Preparation

AGR Hospitality
09.2019 - 11.2019

Homemade Chef/Cook

Self-employed
04.2018 - Current

Full Time Nanny, Cook and running errant

Papazoglou Family
05.2016 - 06.2017

Clerk at Finance Department

Unidad of Miami Beach Inc.
07.2014 - 05.2016

Entrepreneur : Import & Export, International Marketing

Self-employed
03.2011 - 07.2014

Ticket Counter Agent - Passenger Service

Swissport International
12.2000 - 02.2001

FIS Passenger Services

American Airlines @ Eulen America
06.2000 - 02.2010

Environmental Services Department

Mount Sinai Medical Center
04.1998 - 12.1999

USA Medical Corporation

USA Medical Corporation
04.1998 - 12.1999

Administrative Secretary

Vista Building Maintenance & Serv.
01.1998 - 03.1998

Owner - Real Estate License

Raíces Negocios Inmobiliarios
09.1990 - 02.1995

Cashier - Credit Department - Accounting Dpt.

Provincia de Misiones Bank
09.1980 - 12.1984

Cashier - Credit Department - Accounting Dpt.

Leng Robert Bank
06.1977 - 09.1980

Notary Public - Notary Public

STATE OF FLORIDA EXECUTIVE DEPARTMENT

Administrative Secretary -

ILVEN INTERNATIONAL INSTITUTE

High School Diploma -

NATIONAL MARTIN OF MOUSSY - HIGH SCHOOL

Import and Export Specialist -

NEW PROFESSIONAL TECHNICAL INSTITUTE

The Customer and You Program -

School of Continuing Education & Professional Development - Miami Dade College

Real Estate training -

REAL ESTATE EXPRESS

Business and personal development -

Coursera
Helen Marteen