Summary
Overview
Work History
Education
Skills
Timeline
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HELEN MATOS

Miami,USA

Summary

Dedicated professional with strong expertise in case management support and a proven track record of effective problem-solving. Demonstrates exceptional research and communication skills, ensuring clarity and precision in all interactions. Maintains confidentiality and handles sensitive information with utmost professionalism and integrity.

Overview

11
11
years of professional experience

Work History

Sr. BSA Analyst/ Consultant

Amerant Bank
Miami, Florida
10.2021 - 06.2022
  • Analyzed financial data to identify suspicious activity and trends.
  • Performed in-depth research on alerted accounts, including information on all related accounts.
  • Reviewed and assessed customer due diligence documentation for compliance.
  • Prepared and filed Suspicious Activity Reports (SARs) within regulatory timeframes, and in accordance with BSA/AML compliance policies and procedures.
  • Monitored regulatory changes to ensure ongoing compliance with laws and regulations.
  • Completed follow-ups on escalated reviews due to suspicious activity, and closed cases after final consideration.
  • Ensured all documentation was maintained in an organized manner, and according to legally prescribed retention schedules.

BSA/AML Compliance Analyst

Banco De Credito De Peru
Miami, FL
01.2019 - 07.2020
  • Performed in-depth, research and detailed account analysis on alerted accounts, including information on related accounts
  • Prepared EDDs and case summary write-ups to present to the BSA Manager for further approvals or escalations
  • Completed follow ups on escalated reviews due to suspicious activity and close cases after final consideration
  • Reviewed outgoing/incoming wire transfers that alerted due to OFAC matches
  • As well as virtual banking transactions that need approval due to OFAC regulations
  • Handled high risk and international accounts, as well as new accounts regarding anti-money laundering regulations
  • Reviewed daily financial activity, and prepared regular reports to AML Compliance Officer by implementing anti money laundering procedures

BSA/AML Analyst

Ocean Bank
Miami, FL
06.2017 - 05.2018
  • Ensured compliance following BSA/AML/OFAC policy and procedures
  • Performed in depth investigations, thoroughly documented and retained case documentation
  • Completed reviews of alert/case processes for BSA Surveillance and BSA Due Diligence
  • Conducted reviews of OFAC monitoring processes and CTR filings
  • Reviewed monthly KYC (Know Your Customer) report for accounts with suspicious or unusual activity as well as high risk jurisdiction wire report for accounts with unusual or suspicious activity
  • Provided feedback and communicated effectively with peers on the results of reviews
  • Reported and escalated all concerns or findings on the results of testing clearly and objectively to BSA supervisors/managers

Assistant Relationship Manager

Ocean Bank
Miami, FL
10.2016 - 06.2017
  • Worked with Relationship Managers in the Wealth Management Department to facilitate communication and deliver personalized solutions to customers
  • Generated new business and referral clients in partnership with financial advisors and branch team
  • Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction
  • Supported Relationship Managers with all the operational process of opening and maintaining of accounts
  • Promptly responded to customer's inquiries, assisting international and domestic clients
  • Answered phone calls and emails in a timely and professional manner
  • In charged of all new account documentation ensuring compliance with bank guidelines
  • Provided outstanding customer service

Sales and Service Supervisor

TotalBank
Miami, FL
05.2013 - 12.2015
  • Supervised and coached tellers in their daily duties to help them enhance their overall performance, including sales and operations
  • Assisted Branch Manager in most administrative and operational matters of the office helping the branch achieve outstanding results in general audits
  • Conducted weekly meetings to discuss general operational issues and to maintain the staff updated about newer policies and regulations
  • Aided banking officers in the process of opening new accounts, collecting customer information and preparing signature cards
  • Helped increase branch sales goals and general productivity by identifying customer's needs and referring bank products accordingly
  • Executed monthly surprise audits to tellers following the banks guidelines and keeping proper documentation of all reports

Sales and Service Representative

TotalBank
Miami, FL
03.2011 - 05.2013
  • Assisted the Head Teller with the preparation of money shipments, ATM's balancing and pertaining paper work
  • Provided excellent customer service, understanding the bank culture and 'Know Your Customer' rule in order to be able to recommend and cross-sale successfully bank products to customers
  • Processed regular teller transactions such as loan payments, overnight deposits, safe deposit box payments, check cashing and currency verification
  • Also balanced cash drawer and ordered foreign currency

Education

Bachelors - International Business Administration

Florida International University
Miami, FL
08.2016

Skills

  • Analytical and investigative skills
  • Attention to detail
  • Bilingual (English and Spanish)
  • Team collaboration
  • Document management
  • Customer relations
  • Problem solving
  • PC proficiency

Timeline

Sr. BSA Analyst/ Consultant

Amerant Bank
10.2021 - 06.2022

BSA/AML Compliance Analyst

Banco De Credito De Peru
01.2019 - 07.2020

BSA/AML Analyst

Ocean Bank
06.2017 - 05.2018

Assistant Relationship Manager

Ocean Bank
10.2016 - 06.2017

Sales and Service Supervisor

TotalBank
05.2013 - 12.2015

Sales and Service Representative

TotalBank
03.2011 - 05.2013

Bachelors - International Business Administration

Florida International University

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