Summary
Overview
Work History
Education
Skills
Timeline
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Helen Matzke

Excelsior,MN

Summary

Proven leader in customer satisfaction and cash management, I excelled at Costco by enhancing customer loyalty and streamlining transactions. With expertise in POS system operation and a knack for resolving complaints with empathy, I significantly improved shopping experiences, demonstrating reliability and strong numeracy skills.

Overview

2025
2025
years of professional experience

Work History

Customer Service Cashier

Costc Warehouse
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.

Cashier Team Lead

Costco Wear House
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Cook Supervisor

Costco Wear House
10.2020 - 10.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.

Education

College - Kindergarten And Preschool Education

Teacher Education University
China
07.2021

Skills

  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Customer Complaint Resolution
  • Guest Services
  • Cash Management
  • Product Knowledge
  • Customer Focus
  • Cash handling expertise
  • Customer inquiries
  • POS System Operation
  • Refund handling
  • Payment Collection
  • Merchandise Restocking
  • Up-selling techniques
  • Customer Relationship Management (CRM)
  • Data entry proficiency
  • Retail Merchandising
  • Product Merchandising
  • Drawer management
  • Product Recommendations
  • Strong numeracy
  • Cross-selling abilities

Timeline

Cook Supervisor

Costco Wear House
10.2020 - 10.2024

Customer Service Cashier

Costc Warehouse

Cashier Team Lead

Costco Wear House

College - Kindergarten And Preschool Education

Teacher Education University

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Helen Matzke