Dynamic hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Developed performance review program for clinic employees.
Created a holiday fundraising program "Tails of Joy" to support pets in local shelters and rescue groups.
Coordinated social media posts and website updates.
As Project Manager, researched and coordinated implementation of new software to improve efficiency and profitability for the clinic.
Sourced and purchased new products for the clinic's retail store.
Coordinated planning of company holiday events and corporate gift giving.
Promoted products and represented company at trade shows, events and workshops across five states.
Worked with marketing team to create presentations, educational and promotional materials.
Developed a range of gardening kits, educational programs and fundraising programs to increase sales and provide resources to the community.
Built relationships and worked together with community gardens, gardening groups, organizations and government entities.
Grew retail client base for wholesale sales program.
Provide in depth knowledge of the Amadeus Hotel IT platform to clients.
Serve as the primary point of contact between delivery team and program stakeholders.
Communicate project progress, risks, and issues to program stakeholders.
Coordinate with cross-functional teams to define project scope, goals, and deliverables.
Assist sales team in providing technical knowledge during client meetings.
Create and execute project work plans and revises as appropriate to meet changing needs and requirements.
Manage the day-to-day operational aspects of the project.
Ensure flights depart safely, efficiently, and on time, and that the handling of passengers, baggage, and cargo meets company procedures
Ensure the station complies with all safety regulations and requirements, including those for the aircraft, facilities, equipment, and personnel
Provide high-quality customer service and problem solving solutions during eventual travel delays.
Manage station staffing levels, scheduling, time reporting and conduct performance reviews
Oversee the station's operations, including terminal activity, reservations and ticketing, check in, luggage handling and customer service.
Oversee vendor operations and performance across various locations throughout the airport
Submit daily and monthly reports to headquarters
Maintain close rapport with governmental and regulatory authorities
Microsoft Office 365
Amadeus GDS
Hubspot
Trello
Google Drive
Microsoft Designer
Slack
Teams