Summary
Overview
Work History
Education
Skills
Timeline
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Helen McKenzie

Indianapolis,IN

Summary

Experienced with process optimization and operational support. Utilizes effective communication and problem-solving skills to enhance workflow efficiencies. Knowledge of quality control and team collaboration to achieve consistent results.

Knowledgeable Process Assistant with solid background in process support and improvement. Successfully contributed to streamlining operations and enhancing workflow efficiencies. Demonstrated problem-solving abilities and effective communication skills.

Overview

17
17
years of professional experience

Work History

Fulfillment-Process Asst

Amazon
04.2021 - Current
  • Team Lead, Assist Management, Promote Team Growth/Learning, Manage Communications, Gather/Process Data, Maintain Certifications/Training, Develop Solutions to Barriers, Process/Manage Inventory/ Interim GMA
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.

Delivery Driver

Prime Time Logistics
11.2020 - 04.2021
  • Load and Transport Packages to Customers, Maintain Road Safety, Maintain Company Integrity Between Customers, Adhered to Company Policies
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Assistant Manager

Zaxby's Restaurant
12.2016 - 01.2019
  • Managed Employees- New Hire Orientation/Training, Scheduling, Safety Guidelines, Managed Inventory, Assisted in Marketing, Food Production, Implemented/Maintained Cleaning Standards
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Bank Teller L3

Regions Bank
06.2014 - 12.2016
  • Processed Monetary Transactions, Assessed Customer Accounts for Errors and Assessed/Discussed Needs or Concerns, Maintained Vault Accuracy, Transactions and Security, Maintained Customer Privacy
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.

Paraprofessional

Pikes Peak School of Excellence
08.2008 - 09.2012
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
  • Tailored lesson plans for students with emotional and cognitive disabilities.

Education

Bachelors - General Studies-Liberal Arts Concentration

Southern New Hampshire University-Online
Hooksett, NH
09.2025

Skills

  • Team lead, Employee coordination, Inventory management, Scheduling, Training, Policy Implementation, Employee Engagement, 15 years of Microsoft Experience, Engagement, Project management, Event Planning, Scheduling, Expense Reports
  • Co-Teaching, Group/Student Engagement, Leadership Presentation, Non-Verbal Communication/correspondence
  • New Employee Orientation, Implemented training, Evaluated Barriers and Developed a Strategy, Encouraged Development of New Skills, Employee coordination, Cultural awareness and sensitivity
  • Safety management
  • Workflow management
  • Assignment delegation
  • Staff training and development
  • Team motivation

Timeline

Fulfillment-Process Asst

Amazon
04.2021 - Current

Delivery Driver

Prime Time Logistics
11.2020 - 04.2021

Assistant Manager

Zaxby's Restaurant
12.2016 - 01.2019

Bank Teller L3

Regions Bank
06.2014 - 12.2016

Paraprofessional

Pikes Peak School of Excellence
08.2008 - 09.2012

Bachelors - General Studies-Liberal Arts Concentration

Southern New Hampshire University-Online

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Helen McKenzie