Summary
Overview
Work History
Education
Skills
Certification
College Services
References
Timeline
Generic

Helen Medrano

Dallas,TX

Summary

An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, also hardworking and passionate job seeker with strong organizational skills eager to secure an open position.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Account Manager

Concentra
11.2021 - Current
  • Built strong relationships with key decision-makers at the executive level within national accounts organizations.
  • Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Developed customized proposals that demonstrated a deep understanding of each client''s unique needs and goals.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.

Billing Specialist

Concentra Corporate Office
11.2016 - Current
  • Worked closely with Director to update accounts in a timely manner
  • Reviewed and entered account data into proprietary systems
  • Processed data by reviewing for deficiencies; resolving discrepancies by using standard operating procedures and returning incomplete requests to the Central Billing Office for resolution
  • Generated reports for management and assisted in special projects as requested
  • Assigned & completed cases & tasks from CRM system.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.

Suspense Administrator

08.2016 - Current
  • Helped companies increase the health and performance of their workplace by building tailored, high touch corporate wellness programs
  • Performed health screening test and biometric assessments including finger stick blood draw, blood pressure and body composition analysis
  • Maintained an upbeat and positive attitude.

Data Entry Clerk

Real Page
08.2016 - 10.2016
  • Look up Apartment Complex Properties record property information
  • Speak with property managers
  • Add property information to web page.
  • Assisted in the creation of user-friendly documentation for internal use, simplifying complex procedures for more accessible understanding across teams.
  • Prioritized daily workload effectively, managing multiple projects concurrently while maintaining a strong commitment to deadlines and quality standards.

Cook

Jireh Grill
07.2015 - 08.2016
  • Our small family owned restaurant
  • Cooking and managing the business and accounting for our business.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Retail Sales Associate

Bath and BodyWorks
01.2013 - 08.2016
  • Helped open up the store as it was newly renovated
  • Responded to and assisted with handling costumer reactions in accordance with guidelines
  • Retail Experience.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Education

High School Diploma -

RL Turner High School

Fitness and Nutrition Certification -

Brookhaven College
01.2015

Skills

  • Data entry in a healthcare clinic environment
  • Over 6 Years of customer service experience
  • Efficient with patient registration and scheduling
  • Understanding of medical terminology
  • Insurance verification
  • Ensuring compliance with healthcare regulations
  • Medical records maintenance
  • HIPAA Regulations
  • Workflow Processes
  • Customer Accounts Management

Certification

Adult First Aid/CPR/AED Certification, 03973517, American Red Cross, 01/07/16

College Services

  • PAHPERD Health and Wellness organization which was committed to the development of knowledge and programs that promote active, healthy lifestyles and enhance skilled, aesthetic motor performance
  • Adolescent Mentor for Walk of Life Mental Health Program: worked with children and youths that were challenged with emotional behavior issues
  • Campus coordinator for freshmen sports activities

References

  • Zulema Martinez, 7, Lowe’s Home Improvement- Manager, (972) 765-5639
  • Arianna Dunlap 3,Customer Success Supervisor (469)579-1951
  • Maria Quintanilla- Customer Success/Lab TPA Manager, (225) 773-9127

Timeline

Account Manager

Concentra
11.2021 - Current

Billing Specialist

Concentra Corporate Office
11.2016 - Current

Suspense Administrator

08.2016 - Current

Data Entry Clerk

Real Page
08.2016 - 10.2016

Cook

Jireh Grill
07.2015 - 08.2016

Retail Sales Associate

Bath and BodyWorks
01.2013 - 08.2016

High School Diploma -

RL Turner High School

Fitness and Nutrition Certification -

Brookhaven College

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