Helen Mezgebu
Alexandria, VA,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Receptionist
Safford Brown Mazda Alexandria
10.2023 - Current
- Established administrative work procedures to track staff's daily tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Executive Assistant
Moonlite Solutions
01.2023 - 07.2023
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
- Filed paperwork and organized computer-based information.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Answered high volume of phone calls and email inquiries.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Administrative Assistant
ABC Car Rental
11.2020 - 02.2022
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Assistant Manager
Polo Car Rent
09.2017 - 11.2019
- Reviewed sales and gross profit report to assess company efficiency.
- Mentored team members to enhance professional development and accountability in workplace.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Created employee schedules to align coverage with forecasted demands.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Developed detailed plans based on broad guidance and direction.
Education
Bachelor of Arts - Marketing Management And Research
Pentagon Leadership Insititute
Kampala, Uganda06.2027
Skills
- Mail Management
- Excel Spreadsheets
- Program File Distribution
- Customer Relations
- Data Collection
- Computer Configurations
- Information Protection
- Written Communication
- Social Media Management
- Negotiation
- Remote Conferencing
- Schedule Management
- Administrative Support
- Spreadsheets
- Filing and data archiving
- Administrative Procedures
- Travel Planning
- Documentation and control
- Proposal Writing
- Staff Management
- Mail handling
- Microsoft Office Suite
- Multi-Line Phone Systems
- Computer Proficiency
- Quality Assurance
Certification
- Data, Data everywhere [ Coursea ]- January 2023
Timeline
Administrative Assistant/Receptionist
Safford Brown Mazda Alexandria
10.2023 - Current
Executive Assistant
Moonlite Solutions
01.2023 - 07.2023
Administrative Assistant
ABC Car Rental
11.2020 - 02.2022
Assistant Manager
Polo Car Rent
09.2017 - 11.2019
Bachelor of Arts - Marketing Management And Research
Pentagon Leadership Insititute
- Data, Data everywhere [ Coursea ]- January 2023
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