Summary
Overview
Work History
Education
Skills
Timeline
Generic
Helen Miller

Helen Miller

Customer service/management
Parlin,NJ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

35
35
years of professional experience

Work History

Customer service/hybrid

PNC Bank
Pittsburgh, Pa
08.2021 - 05.2025
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Gained strong leadership skills by managing projects from start to finish.

Customer Service Representative

Signet / Kay
Akron, OH
09.2020 - 07.2021
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Handled inbound telephone calls from interested customers.
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Broke down objections using friendly, persuasive strategies.
  • Developed at least [Number] new leads each day.
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Owner .

Paris Fashions
Keyport, NJ
07.2019 - 07.2020
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Supervised performance of [Number] workers with goals of improving productivity, efficiency and cost savings.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Trained and motivated employees to perform daily business functions.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Owner

Melina's Gifts
Atlantic City, NJ
02.1990 - 02.2019
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
  • Led startup and opening of [Type] business and provided business development, creation of operational procedures and workflow planning.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Trained and motivated employees to perform daily business functions.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

Some College (No Degree) -

Atlantic City High School
Atlantic City, NJ

Skills

  • Credit card payment processing
  • Project management abilities
  • Retail sales customer service
  • Technologically savvy
  • Problem-solving abilities
  • understanding
  • Call center experience
  • Sales expertise
  • Quality assurance controls
  • Professional telephone demeanor
  • Research
  • Call center operations
  • Call center procedures
  • Decision-making
  • Team development
  • Multi-task management

Timeline

Customer service/hybrid

PNC Bank
08.2021 - 05.2025

Customer Service Representative

Signet / Kay
09.2020 - 07.2021

Owner .

Paris Fashions
07.2019 - 07.2020

Owner

Melina's Gifts
02.1990 - 02.2019

Some College (No Degree) -

Atlantic City High School

Similar Profiles

CREATE PROFILE
Helen MillerCustomer service/management
Built at Resume-Now.com