Helen Mitchell
Baytown,Tx
Summary
Experienced educator with a strong background in substitute teaching at Crosby ISD, excelling in classroom management and student engagement. Developed innovative training techniques to enhance learning outcomes. Skilled in multitasking and organization, ensuring a productive and inclusive educational environment.
Overview
19
19
years of professional experience
Work History
Substitute Teacher, K-12
Crosby ISD
Crosby, Tx
01.2021 - 05.2025
- My job was to supervise students in the event that their regular teacher was unable to lead the class.
- I managed classroom behavior, quickly interpreting lesson plans and creating reports to inform students' permanent teachers of their success.
- Followed lesson plans left by teachers to support learning goals and minimize gaps in curriculum pacing.
- Followed established guidelines for attendance recording and reporting.
- Supervised students, escorting them safely to and from classrooms and assemblies.
- Referred classroom management and disciplinary issues to the principal's office.
- Kept classroom environment safe and clean, following essential procedures and guidelines for upkeep.
- Maintained open communication with administrators and lead teacher.
Training Coordinator
Wal-Mart Supercenter
Crosby, TEXAS
04.2015 - 04.2016
- Prepared, conducted, and evaluated training programs to support staff changes, company growth, and expansion activities.
- Tracked training progress using databases, rosters, and evaluations to identify knowledge gaps.
- Explained and translated complex concepts into simple content for easy comprehension before onboarding new staff.
- Continuously observed, tracked, and improved training courses to meet changing employee demands.
- Kept training program operations within strict budget guidelines and documented all expenses.
- Coordinated the spaces, materials, and instructors necessary for successful training classes.
Pharmacy Clerk
Wal-Mart Supercenter
Crosby, Tx
03.2012 - 03.2016
- Helped pharmacy department with inventory processes to provide smooth process flow and customer experiences.
- Utilized pharmacy systems to enter patient and drug information.
- Completed retail pharmacy sales on an assigned cash register.
- Reported prescription errors to pharmacists on duty in line with company policies and procedures.
- Developed strong relationships with pharmacy patrons to cultivate customer loyalty.
- Assisted customers and patients by offering information on goods and services.
- Resolved customer issues and answered questions to deliver a positive customer experience.
Deli Associate
Wal-Mart
Crosby, TEXAS
02.2006 - 03.2012
- Created food orders such as salads, sandwiches and sliced meat and cheese to exact customer specifications.
- Dismantled and cleaned deli equipment to maintain sanitary workspace and prevent contamination.
- Inspected and stored products within required range of temperature and proper storage to preserve food quality and freshness.
- Helped customers build meal solutions with targeted recommendations for different types of events.
- Handled, prepared and transported products correctly to minimize loss and meet customers' needs.
- Followed procedures for slicing, weighing and labeling products for sale.
- Managed interruptions while attending to details and servicing customers.
- Unloaded and broke down deliveries, stocked cases and rotated cooler products.
- Maintained highest quality shopping experience by answering questions and recommending products.
- Greeted customers, took orders and recommended new products as part of comprehensive customer service.
Education
Certification - Teacher Certification
Crosby ISD
true08-2025
Bachelor of Applied Administration - Business
University of Houston Downtown
1 Main St, Houston TX 7700212.2024
Associate of Applied Science - Management
Lee College
TEXAS04.2019
Skills
- Classroom and activity supervision
- Multitasking and organization
- Relationship management
- Task delegation
- Training development
- Employee interviewing
- New hire onboarding
- Classroom organization
- Discussion facilitation
- Behavior modeling
- Student engagement
- Team collaboration
- Positive reinforcement
Timeline
Substitute Teacher, K-12
Crosby ISD
01.2021 - 05.2025
Training Coordinator
Wal-Mart Supercenter
04.2015 - 04.2016
Pharmacy Clerk
Wal-Mart Supercenter
03.2012 - 03.2016
Deli Associate
Wal-Mart
02.2006 - 03.2012
Certification - Teacher Certification
Crosby ISD
Bachelor of Applied Administration - Business
University of Houston Downtown
Associate of Applied Science - Management
Lee College
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