Helen Montes
Summary
Self-motivated Customer Service Professional. Well versed, in administrative duties, strong verbal and written communication skills in Spanish and English. Key strengths include ability to manage time, a knack for handling discrepancies and exceptional multitasking skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
VERA B CONSULTING LLC
02.2022 - Current
- Responsible for daily inbound and outbound calls
- Processed time sensitive administrative tasks
- Updated customer and vendor contact information regularly
- Utilized Customer Relations Management system (CRM) to manage, email and contact clients
- Analyzed accounts and data to discover discrepancies and resolved all variances promptly
Customer Service Representative
BANYAN HEALTH SYSTEM
04.2020 - 02.2022
- Responsible for handling incoming calls
- Maintained patient information in company data base
- Created and modified the managers schedules in MS Office
- Managed frequent computer backups and vital documents in paper copies
- Handled mail distribution
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Underwriter
NEIGHBORS INSURANCE AGENCY
05.2017 - 04.2020
- Answered heavy call volume (outbound & inbound) while entering customer information
- Assisted customers with policy description and coverage
- Documented daily activities
- Scheduled office and client meetings
- Updated customer information
- Met monthly departmental goals and activity metric expectations set by management
FRONT DESK CLERK
INN MIAMI AIRPORT
01.2017 - 05.2017
- Greeted guests during check in and check out
- Responsible for guest registrations
- Performed clerical tasks, filing and sorting
- Mail distribution
- Transferred calls to the different departments
- Managed inventory and supplies
CASHIER
ABS JEWELRY
10.2016 - 01.2017
- Provided customer service to callers and assisted walk-ins
- Assisted customers with merchandise information
- Responsible for tracking and managing revenue received
- Attained daily and monthly sales goals and met quotas
- Cashier
- Responsible for answering phones
- Light cleaning and organizing the store
Education
High School Diploma -
Hialeah High School Adult Education Center
Hialeah, FL07.2016
No Degree - Register Nurse
Keiser Career College - Pembroke Pines
Hollywood, FLSkills
- Bilingual
- Time Management
- Data Entry
- 4-40 Licensed Agent
- Inbound and Outbound Calling
- Type 120 wpm
- Customer Relations Management
- Complex Problem-Solving Skills
- Research and Development
- Invoice and Document Management
- Training
- Academic Background
- Registered Nurse, Pursuing
- Kaiser University, Miami, Florida
- Skills and Abilities
- MS Word, Excel, Quick books, Outlook, MS Office
Timeline
Customer Service Representative
VERA B CONSULTING LLC
02.2022 - Current
Customer Service Representative
BANYAN HEALTH SYSTEM
04.2020 - 02.2022
Underwriter
NEIGHBORS INSURANCE AGENCY
05.2017 - 04.2020
FRONT DESK CLERK
INN MIAMI AIRPORT
01.2017 - 05.2017
CASHIER
ABS JEWELRY
10.2016 - 01.2017
High School Diploma -
Hialeah High School Adult Education Center
No Degree - Register Nurse
Keiser Career College - Pembroke Pines
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