Helen M. Payne
Conroe,Texas
Summary
With a comprehensive understanding of daily operations in the Community Association Industry, I specialize in developing and enhancing management services to meet community expectations and needs. My passion lies in offering valuable insights and strategic solutions to a wide range of clients, ensuring the efficient functioning of the Association and fostering strong client relationships. My main objective is to ensure client retention, which demands adaptability, creativity, and a results-driven approach. I am dedicated to overcoming challenges and delivering impactful solutions that drive client satisfaction.
Overview
17
17
years of professional experience
Work History
Consultant
Consultant/Support for Management Company’s transitioning to Vantaca Software
04.2023 - Current
- Liaised with executive and financial team to better understand software, and recommend appropriate solutions.
- Reduced discrepancies in financial records by conducting thorough audits and addressing any irregularities found.
- Training and support of 6+ staff members don applications for software transition
- Supervise/guide/support operational success of Company’s financial department
- Training of action steps for real estate transactions for declarant to builder accounts, and prorated assessments
- Entering new platted sections & the onboarding process of new communities
- Entering Budgets/Notes
- Training on setting up the annual billing statements/charge tags/merging
- Guidance & support on Invoicing, payables, and GL coding
Vice President/Share Holder
CMI
10.2021 - 01.2024
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth
- Fully ran the operations of the Financial department for over 30 Communities.
- Assisted in the upgrading of accounting software, and implementation.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company's financial position.
- Reconciled and corrected issues with financial records.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Generated detailed financial reports for management review, facilitating informed decision-making.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Managed month-end and year-end closing.
- Enhanced financial reporting for executive decision-making by producing accurate and timely financial statements.
- Monthly invoicing of Company administration charges & processing reimbursements
- Generate Annual and Monthly Invoicing/Statements of Assessments & Utilities
- Onboarding beginning balances, charges, setting up banking accounts, and homeowners (Contact info, legal descriptions, email/mailing addresses) for new Communities
- Support to clients on Budgets and financial goals or expectations
- Recommendations to Boards for banking investment opportunities to optimize their Capital Improvement or Reserve funds
President
Commonvest Community Association Management
01.2017 - 01.2021
- Hired and managed 7 employees to maximize productivity while training staff on best practices and protocols.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Monitored key business risks and established risk management procedures.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
Vice President/Owner
Stanley & Payne Property Executives, LLC
07.2007 - 12.2016
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Hired and managed 7+ employees to maximize productivity while training staff on best practices and protocols.
- Evaluated property conditions and recommended improvements.
- Kept communities in compliance with their governance, local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
West Covina High School
West Covina, CAGeneral Studies
Columbia Christian College
Portland, ORSkills
- Self-Driven with strong work ethic
- Attention to detail
- Goal-oriented
- Ability to Prioritize & Multitask
- Organization & Planning
- Consultant/Training/Support for Software transition
- Client Relationships
- Team Leadership & Development
- Integrity and Honesty
- Executive Support
- Teamwork and Collaboration
- Multitasking
- Customer Relationship Management
- Conflict Resolution
References
References upon Request
Accomplishments
- Employed and supervised team of 7 staff members.
- Introduced new software platform, achieving efficient processes, realtime interaction between clients, members, and staff, and at the same time reducing company overhead.
Affiliations
- CAI-Community Association Institute-Houston Chapter
- Conroe Noon Lions Club- Served as: Treasurer, Secretary, Membership
Languages
Spanish
Professional Working
Timeline
Consultant
Consultant/Support for Management Company’s transitioning to Vantaca Software
04.2023 - Current
Vice President/Share Holder
CMI
10.2021 - 01.2024
President
Commonvest Community Association Management
01.2017 - 01.2021
Vice President/Owner
Stanley & Payne Property Executives, LLC
07.2007 - 12.2016
High School Diploma -
West Covina High School
General Studies
Columbia Christian College
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