Helen M Davis
Dallas
Summary
Highly organized and proactive Executive Assistant with over 10 years of experience providing top-level administrative support to senior executives. Successfully manages complex calendars, coordinates travel arrangements, handles communications, and ensures smooth office operations. Recognized for exceptional problem-solving abilities, attention to detail, and strong interpersonal skills. With a background in project management and digital marketing, brings a well-rounded skill set to streamline processes, improve team collaboration, and enhance productivity. Excited to contribute to a dynamic team while ensuring optimal executive support and organizational efficiency.
Overview
19
19
years of professional experience
Work History
Digital Marketing Consultant/Project Coordinator
Source African
07.2023 - Current
- Key Achievement: Increased website traffic by30% within the first three months by implementing targeted SEO strategies
- Conducted in-depth market analysis on consumer spending trends, identifying key opportunities in the eco-friendly product sector
- Led the creation and design of an MVP website, coordinating with technical teams to ensure functionality and user experience enhancements
- Partnered with cross-functional teams to align digital marketing strategies with business objectives, improving overall marketing effectiveness by15%
- Increased customer acquisition by20% by analyzing and optimizing social media platform performance, focusing on engagement and conversion strategies
- Organized and coordinated conferences and monthly meetings.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Worked with senior management to initiate new projects and assist in various processes.
Digital Marketing Specialist
BCW
04.2019 - 07.2023
- Key Achievement: Managed a high volume of customer interactions, addressing inquiries swiftly, leading to a15% decrease in customer complaints
- Utilized Facebook Ads to promote golf cart product lines, showroom events, and trade-in programs, driving significant online traffic and generating 25% increase in lead conversion
- Coordinated with sales teams to align digital marketing efforts with sales objectives, resulting in synchronized growth.
- Managed customer profiles and product offerings, ensuring accurate and personalized information for marketing promotions, improving client satisfaction and retention by30%
- Assisted clients through the application and renewal process, providing clear communication and guidance, improving customer retention by18%
- Coordinated trade show presence, ensuring effective representation at industry events to generate leads and increase brand visibility.
- Supported issue resolution and escalated complex cases to the appropriate teams, improving customer satisfaction and reducing churn by15%
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Proofread marketing collateral ahead of printing to eliminate errors.
Real Estate Agent
Coldwell Banker
07.2019 - 06.2022
- Key Achievement collaborated with another agent Closed over $5 million in sales by utilizing a strategic mix of digital marketing and targeted sales efforts, surpassing sales goals by20%
- Conducted detailed research, providing clients with data-driven insights to secure favorable property deals
- Presented purchase offers to sellers for consideration.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Negotiated contracts to ensure favorable terms for clients, minimizing risks and ensuring compliance, which resulted in a25% reduction in disputes
- Maintained connections with clients to encourage repeat business and referrals.
Reservation Agent
Delta Airlines
07.2014 - 07.2019
- Key Achievement: Managing high volume of customer interactions, addressing inquiries swiftly, leading to 45% decrease in customer complaints.
- Delivered exceptional customer support by managing reservations, cancellations, and modifications, resulting in a10% increase in customer satisfaction scores.
- Leveraged CRM platforms to track customer interactions, providing personalized service and fostering loyalty, which resulted in a20% increase in repeat customers
- Proactively resolved travel disruptions, reducing complaints by15% through problem-solving and timely communication
- Collaborated with cross-functional teams to provide real-time updates, improving overall service coordination by20%
Customer Service
Hilton Hotels Corporation
06.2006 - 06.2014
- Delivered exceptional guest support, managing reservations and resolving accommodation issues with a98% customer satisfaction rate
- Implemented a guest feedback system that improved satisfaction scores by15% within the first year
- Coordinated with hotel departments to ensure seamless guest experiences, reducing complaints by20%
- Streamlined check-in/check-out processes, reducing wait times by25% and enhancing operational efficiency
- Proactively addressed guest complaints, maintaining high service standards and improving guest loyalty, resulting in a10% increase in repeat bookings
Education
Digital Marketing
University of Texas
01.2024
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Daystar University
01.2001
Skills
- CMS Platforms CRM Software (Hub Spot)
- Email marketing campaigns
- Project management
- Prospecting customers
- Proofreading
- Email management
- Customer research
- Travel arrangements
Languages
English and Swahili
Accomplishments
- AWARDS OR ACHIEVEMENTS
Timeline
Digital Marketing Consultant/Project Coordinator
Source African
07.2023 - Current
Real Estate Agent
Coldwell Banker
07.2019 - 06.2022
Digital Marketing Specialist
BCW
04.2019 - 07.2023
Reservation Agent
Delta Airlines
07.2014 - 07.2019
Customer Service
Hilton Hotels Corporation
06.2006 - 06.2014
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Daystar University
Digital Marketing
University of Texas
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