Overview
Work History
Education
Timeline
Generic

Helen Nostrand

Bend,OR

Overview

8
8
years of professional experience

Work History

Customer Success Manager

Klaviyo
06.2022 - Current
  • Cultivated success for a Book of Business of over 700 accounts, conducting 5+ weekly client calls and leveraging personalized, data-driven strategies to drive measurable growth and ROI.
  • Conducted regular account reviews for 50+ clients monthly, analyzing progress and identifying strategic opportunities that resulted in improved engagement and revenue growth.
  • Delivered comprehensive education on SMS, CDP, and Reviews products, enabling over 90% client adoption of new features while providing actionable feedback to Product & Engineering teams to refine future product development.

Senior Brand Strategist

RealPage (via Acquisition of G5 Search Marketing)
12.2018 - 06.2022
  • Promoted from Project Coordinator to Senior Brand Strategist, overseeing creative direction and brand strategy for a portfolio of key accounts.
  • Directed website design, marketing collateral, and social media projects within G5 Studio, ensuring alignment with client objectives and brand guidelines.
  • Managed cross-functional project teams and client communication from initial briefing to final evaluation, ensuring timely delivery and high-quality outcomes.
  • Conducted competitive market research and trend analysis to identify opportunities for differentiation, leveraging findings to craft strategies that enhanced brand positioning and market share.
  • Crafted compelling narratives for branded content, resonating with target audiences and driving conversion rates.

Marketing & Communications Manager

BranchOut
02.2018 - 12.2018
  • Developed integrated marketing strategy for the new product launch of plant-based snacks for a local startup
  • Led the strategic planning and execution of marketing campaigns, e-commerce website, and amazon presence to generate brand awareness and adoption
  • Created strategy and pitches to convince partners to collaborate and sell the brand in stores.
  • (Target, Whole Foods, Thrive Market, Market of Choice)

Strategy & Account Manager

DoorDash
08.2016 - 02.2018
  • Devised and executed comprehensive merchant strategy across the Greater Denver region, driving growth and market penetration in new DoorDash verticals while optimizing revenue streams.
  • Cultivated and managed relationships with top Enterprise and National merchant accounts, generating new business and optimizing long-term profitability.
  • Collaborated cross-functionally with Operations, Product, Engineering, and Sales teams to enhance merchant experience, improve processes, and achieve regional market goals.

Education

BA Strategic Communication -

University of Colorado Boulder
Boulder
01.2015

BA Advertising & Marketing -

University of Colorado Boulder
Boulder, CO
01.2015

Minor Technology, Arts and Media -

University of Colorado Boulder
Boulder, CO
01.2015

Timeline

Customer Success Manager

Klaviyo
06.2022 - Current

Senior Brand Strategist

RealPage (via Acquisition of G5 Search Marketing)
12.2018 - 06.2022

Marketing & Communications Manager

BranchOut
02.2018 - 12.2018

Strategy & Account Manager

DoorDash
08.2016 - 02.2018

BA Strategic Communication -

University of Colorado Boulder

BA Advertising & Marketing -

University of Colorado Boulder

Minor Technology, Arts and Media -

University of Colorado Boulder

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Helen Nostrand