HELEN NWAOKOCHA
Milwaukee
Summary
Dedicated, target-oriented, and self-motivated professional with extensive administrative, customer service, financial, teaching, and managerial experience. Proven ability to resolve issues, support teams, and contribute to organizational growth with strong analytical, problem-solving, and communication skills.
Overview
19
19
years of professional experience
Work History
Cashier & Front End Services
Walmart
Milwaukee
01.2025 - Current
- Provide excellent customer service by greeting, assisting, and thanking customers with a positive attitude.
- Accurately and efficiently process sales transactions.
- Maintain a clean, organized checkout area.
- Handled returns and exchanges according to company policies and procedures.
- Managed inventory restocking and organized merchandise displays effectively.
- Maintained accurate cash drawer and balanced daily sales receipts.
- Support fellow associates as needed throughout the store.
- Assisted customers with product inquiries and provided excellent service.
Administrative Assistant
Unique Care Cleaners
Muskego
09.2023 - 01.2025
- Resolved customer complaints and processed orders.
- Maintained office equipment and ensured a positive work environment.
- Managed daily office operations to ensure efficient workflow.
- Handled customer inquiries and resolved issues promptly.
- Assisted in training new hires on company procedures.
- Scheduled maintenance for cleaning equipment and supplies.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Teens and Children Coordinator
RCCG, Liberty Parish
Lagos
03.2012 - 02.2023
- Planned and coordinated youth programs and events.
- Partnered with parents and clergy to support children’s spiritual growth.
- Managed annual budgets, safety measures, training, and reports.
- Coordinated community outreach programs to engage and support local members.
- Developed communication materials to promote church initiatives and events.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
General Manager
Bell Lifestyle Nig. Ltd
Lagos
06.2014 - 05.2017
- Oversaw daily business operations and reported directly to the Managing Director.
- Managed stock, sales, and staff performance bonuses.
- Directed daily operations to ensure efficient workflow and productivity.
- Implemented training programs to enhance staff skills and knowledge.
- Trained employees on duties, policies and procedures.
Front Service Staff
United Bank for Africa (UBA)
Lagos
02.2006 - 07.2010
- Handled cash transfers, foreign exchange transactions, and account reconciliations.
- Assisted clients with account inquiries and resolved service issues promptly.
- Facilitated customer transactions effectively and efficiently at United Bank for Africa.
- Implemented bank policies and procedures to ensure compliance during operations.
- Monitored cash flow and conducted daily reconciliations of branch finances.
- Engaged with customers to promote financial products and services offered by UBA.
- Processed payments, issued receipts and provided change.
Education
Caregiving Certification - Caregiving
Online
USA01.2025
Associate of Arts - Cooperate Administration
Chartered Institute of Administration
Lagos, Nigeria07-2005
High School Diploma -
Ezemu Girls Grammar School
Delta State, Nigeria07.1993
Skills
- Administrative and office support
- Customer service
- Cash handling
- Leadership
- Problem solving and
- Conflict resolution
- Excellent communication
- Computer literacy
- Inventory management
- Office administration
- Microsoft Office Suite (Word, Excel, PowerPoint)
References
References available upon request.
References
References available upon request.
Volunteer Experience
Janet’s House, Volunteer Caregiver, Milwaukee, WI, 2023-09, 2024-02, Assisted residents with daily activities and maintained a clean, safe environment.
Timeline
Cashier & Front End Services
Walmart
01.2025 - Current
Administrative Assistant
Unique Care Cleaners
09.2023 - 01.2025
General Manager
Bell Lifestyle Nig. Ltd
06.2014 - 05.2017
Teens and Children Coordinator
RCCG, Liberty Parish
03.2012 - 02.2023
Front Service Staff
United Bank for Africa (UBA)
02.2006 - 07.2010
Caregiving Certification - Caregiving
Online
Associate of Arts - Cooperate Administration
Chartered Institute of Administration
High School Diploma -
Ezemu Girls Grammar School
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