Summary
Work History
Education
Skills
Languages
References
Timeline
Hi, I’m

Helen Olivera

Plano,TX

Summary

High-energy sales leader with proven relationship-building skills and significant background working with customers. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Work History

Ice Stars LLC
Frisco, TX

Chasier
11.2023 - 01.2024

Job overview

  • Counted and balanced cashier drawers.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Monitored customer order process and addressed customer issues.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Adhered to company initiatives and achieved established goals.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Built and maintained productive relationships with employees.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Collected payments and provided accurate change.
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
  • Maintained work area and kept cash drawer organized.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Greeted customers promptly and responded to questions.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Performed other duties as assigned by management.
  • Answered customer questions and provided store information.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customers' questions and provided information on store procedures or policies.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Reviewed all documentation prior to submission for accuracy and completeness.
  • Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area.
  • Complied with company policies, objectives and communication goals.
  • Kept areas clean, neat, and inspection-ready to comply with product guidelines.

Education

Jasper High School
Jasper, TX

05-2026

Skills

  • Payment Processing
  • Customer Assistance
  • Drawer Balancing
  • Returns Processing
  • Cash Handling
  • Payment Collection
  • Customer Service
  • Cash Register Operation
  • Order Taking
  • Credit and Cash Transactions
  • Customer Service Excellence
  • Inventory Control
  • Cash Drawer Balancing
  • Money Handling
  • Guest Inquiries
  • Complex Problem-Solving
  • Daily Reporting
  • Written and Verbal Communication
  • Conflict Resolution
  • Issue Resolution
  • Interpersonal Skills
  • Multiple Priorities Management
  • Sorting and Categorizing
  • Project Leadership
  • Computer Skills
  • Excellent Communication
  • Documentation and Reporting
  • Organizational Systems
  • Team Leadership
  • Recordkeeping

Languages

English
Full Professional
Spanish
Limited

References

References available upon request.

Timeline

Chasier

Ice Stars LLC
11.2023 - 01.2024

Jasper High School

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Helen Olivera