HELEN O’NEIL
New York,NY
Overview
6
6
years of professional experience
1
1
Certification
Work History
Work-Ordered Day Employee
Fountain House
04.2024 - Current
- Counseled clients for job placement and education
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Reservation Agent
Costco Travel
01.2023 - 12.2023
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Handled billing information over phone.
- Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
Content Marketer
Video Optimize
08.2018 - 07.2021
- Utilized various CMS platforms, such as WordPress and Drupal, to efficiently publish and manage online content.
- Collaborated with cross-functional teams to develop targeted content strategies for different customer segments.
- Managed editorial calendar, ensuring timely publication of high-quality content across multiple platforms.
- Conducted market research to understand audience needs and preferences, tailoring content accordingly.
- Boosted brand awareness through the creation of engaging blog posts, social media content, and email campaigns.
Education
B.S. - Social Welfare and Economics
State University of New York At Empire State
Saratoga Springs, NY05.2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
Certification
- Home Health Aide (HHA) Certification
Languages
Spanish
Limited Working
Timeline
Work-Ordered Day Employee
Fountain House
04.2024 - Current
Reservation Agent
Costco Travel
01.2023 - 12.2023
Content Marketer
Video Optimize
08.2018 - 07.2021
B.S. - Social Welfare and Economics
State University of New York At Empire State
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