Helen Ouellette
Rio Rancho,NM
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Sales Associate
Alliance Data
04.2003 - 02.2021
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Presented professional image consistent with company's brand values.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Achieved or exceeded company-defined sales quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Quoted prices, credit terms and other bid specifications.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Solved customer challenges by offering relevant products and services.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
Associate Of Applied Arts - Art Education
Nassau Community College
Garden City, NY01.1967
Skills
- Excellent People Skills
- Dispute Mediation
- Product and Service Knowledge
- Product and Service Sales
- Customer Service
- Verbal Communication
- Conflict Resolution
- Suggestive Selling
- Listening Skills
- Speaking Clearly
- Warehouse Coordination and Support
- Serve Customers
Timeline
Sales Associate
Alliance Data
04.2003 - 02.2021
Associate Of Applied Arts - Art Education
Nassau Community College
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