Helen Pabon Rodriguez

• Coordinates the day to day operations of the medical practice including oversight of clerical support staff and serves as a resource person to help with troubleshooting for the Clinical Staff
• Participates in the development and implementation of short-term and long-term goals in conjunction with leadership to grow the business and increase market share based on the company mission, vision, and values
• Assists with training and educating staff to ensure compliance with health system policies and procedure, compliance program and any federal/state regulations.
• Implemented efficient workflow systems based on Lean principles leading to improved productivity among clinical and clerical support staff.
• Increased patient satisfaction by addressing concerns promptly and professionally.
• Collaborated with physicians to develop policies and procedures that improved overall practice efficiency.
• Developed policies and procedures for effective practice management.

• Provide health care services in patients residences
• Cook meals according to the customer’s restrictions
• Ensuring clients receive their medication on time
• Supporting clients who can’t move on their own
• Helping clients dress, bathe, eat etc.
• Assist clients with physical therapy exercises
• Help customers with their shopping
• Do necessary housekeeping to maintain a clean environment
• Provide emotional support
• Transport and accompany patients to doctors office or to hospital
• Collect routine specimens

• Exceptional telephone etiquette
• Problem Analysis & Resolution
• Electrocardiograms
• Phlebotomy
• Obtaining Vital Signs
• Finger Sticks & Urine Dips
• Medical Terminology
• Stress Tests & Holter Monitoring
• Medical Insurance

• Opened and closed the store
• Coached the employees
• Monitored breaks and lunches of all front end employees
• Counted and entered sales in the system & conveyed register assests to cash office
• Disbursed merchandise to its designated areas
• Assisted customers with returns and purchases & on the phone with purchases
• Served as a liaison for the non-english speaking customers