Helen Papi
Tyrone,PA
Summary
Experienced front desk representative with a strong customer service background. Dedicated to providing exceptional service and addressing all questions and concerns to ensure patient satisfaction. Skilled in effectively managing inquiries and resolving issues to create a positive experience for all individuals. Committed to maintaining a professional and friendly demeanor while delivering top-notch customer service.
Overview
20
20
years of professional experience
Work History
Patient Care Coordinator-Department Lead
Mountain View Eye
07.2022 - Current
- Attend to, receive, and correctly interpret verbal communications and directions through cues such as the content and context of the message and the tone, gestures, and facial expressions of the speaker
- Select, access, and use necessary information, data, and communications-related technologies, such as basic personal computer applications, telecommunications equipment, internet, electronic calculators, voice mail, email, facsimile machines, and copying equipment to accomplish work activities
- Understanding and use written information that may be presented in a variety of formats, such as text, tables, lists, figures, and diagrams; select reading strategies appropriate to the purpose, such as skimming for highlights, reading for detail, reading for meaning, and critical analysis
- Express ideas and information in written form clearly, succinctly, accurately, and in an organized manner; use English language conventions of spelling, punctuation, grammar, and sentence and paragraph structure; and tall written communication to the intended purpose and audience
- Organize and structure work for effective performance and goal attainment, set balance priorities; anticipate obstacles; formulate plans consistent with available human, financial, and physical resources; modify plans or adjust priorities given changing goals and conditions
- Obtain facts, information, or data relevant to a particular problem, question, or issue through observation of events or situations, discussion with others, research, or retrieval from written or electronic sources, organize, integrate, analyze, and evaluate information
- Express ideas and facts orally in a clear and understandable manner that sustains listener attention and interest; tailor oral communication to the intended purpose and audience
- Interact with others in ways that are friendly, courteous, and tactful and that demonstrate respect for individual and cultural differences and for the attitudes and feelings of others
- Checks in/out patients
- Answers multi-line phone
- Schedule appointments
- Performs basic administrative functions
- Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments
- Receive payments and record receipts for services
- Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents
- Greet persons entering establishments
- Determine nature and purpose of visit, and direct or escort them to specific destinations
- Hear and resolve complaints from customers and public
- File and maintain records
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Analyze data to determine answers to questions from customers or members of the public
Member Service Representative/Teller
American Pride Credit Union
08.2016 - 06.2022
- Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, and cashiers' checks
- Balances each day's transactions and verifies cash totals
- Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and checking account problems
- Answers members' questions regarding Credit Union services provided and performs a variety of account maintenance duties
- Actively cross-sells Credit Union services
- Performs specific assigned side-jobs including various clerical and receptionist functions, and assists other Member Service Representatives with duties as required
- Serves members promptly and professionally
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions
- Displayed strong telephone etiquette, effectively handling difficult calls
- Met with borrowers to discuss needs and promoted financial products and services
- Educated customers on variety of loan products and available credit options to promote valuable decision-making
- Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting
- Open IRA shares for members
- Process IRA withdrawals when requested by the member
Customer Service Lead
Martin's Food
06.2015 - 07.2016
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Routinely answered customer questions regarding merchandise and pricing
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Trained new cashiers on procedures, customer service and sales techniques
- Directed customers to store locations
- Received customer payments for various services such as utility bills
- Monitored the work of cashiers
- Scheduled breaks and assigned duties for slow work times
- Balanced cash drawers at end of night and prepared deposits
Sub Cafeteria Worker
Bellwood-Antis School District
09.2014 - 06.2015
- Assist in the preparation of food, clean and organize the cafeteria counter
- Serve students and staff at the cafeteria counter
- Removed used dishes and assist in the cleaning of counters, tables, and furnishings in the dining area
- Maintain the trash and garbage collection area in a neat and sanitary fashion
- Assist in the organization and storage of food, supplies, and equipment
- Perform related duties as required, including duties at special meal functions
- Assist in keeping all areas in the kitchen and dining area neat and clean
Intern
Baker Mansion
01.2010 - 05.2010
- Organized data, analyzed and interpreted its authenticity and relative significance
- Analyzed collection that included battlefield maps, classified documents, war photos, footlocker, and gas masks
- Classified said collection using The Revised Nomenclature for Museum Cataloging: A Revised and Expanded Version of G Chenhall's System for Classifying Man-Made objects
- Entered collection into the Historical Society's computer system using the Past Perfect computer program
Clerical Assistant
Penn State Altoona
05.2005 - 08.2007
- Answered telephones, directed calls, and took messages
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mails systems, and personal computers
- Retrieved mail and supplies from the mail room
- Hung flyers promoting various events at the college
- Assisted the staff in any way needed
Education
Bachelor of Arts - History
Penn State Altoona
Altoona, PA01.2010
High School Diploma - undefined
Altoona Area High School
Altoona, PA01.1997
Skills
- Microsoft Word
- Power Point
- Account management
- Attention to Detail
- Customer support
- Honest and Ethical
- Excellent customer service skills
- Problem-Solving
- Phone skills
- Cashier's Checks
- Excellent Communication Skills
- New Account Setup
- Bank Deposits
- Currency Counting Machines
- Financial services
Timeline
Patient Care Coordinator-Department Lead
Mountain View Eye
07.2022 - Current
Member Service Representative/Teller
American Pride Credit Union
08.2016 - 06.2022
Customer Service Lead
Martin's Food
06.2015 - 07.2016
Sub Cafeteria Worker
Bellwood-Antis School District
09.2014 - 06.2015
Intern
Baker Mansion
01.2010 - 05.2010
Clerical Assistant
Penn State Altoona
05.2005 - 08.2007
Bachelor of Arts - History
Penn State Altoona
High School Diploma - undefined
Altoona Area High School
Similar Profiles
Andrameda GriffinAndrameda Griffin
Ophthalmology Technician at Mountain View Eye CareOphthalmology Technician at Mountain View Eye Care
Crystal D BrumbaughCrystal D Brumbaugh
Certified Ophthalmic Assistant at Laurel Eye ClinicCertified Ophthalmic Assistant at Laurel Eye Clinic
Jennifer SebringJennifer Sebring
Receptionist/Assistant Office Manager/Treatment Coordinator at Mountain View/Sky View DentalReceptionist/Assistant Office Manager/Treatment Coordinator at Mountain View/Sky View Dental