Helen Penaloza
Ventura,CA
Summary
Versatile with a background in youth leadership, fostering positive environments for personal and social development. Guided numerous youth initiatives, enhancing community engagement and mentorship outcomes. Demonstrated strong communication and conflict resolution skills to support and motivate young individuals.
Overview
9
9
years of professional experience
Work History
Transportation Coordinator
The Boys and Girls Club of Greater Ventura
08.2020 - Current
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Organize national programs, such as Youth for Unity, Dating101 and Money Matters
- These programs teach young adults how to be productive members of the community
- Also, mentor young adults about alcohol and drugs, career opportunities and college
Community Coach
SAGE
05.2017 - 07.2019
- Assisted disabled adults live independently by assisting with money management, grocery shopping, managing household duties, etc
- Money management was done by setting an active plan according to an individual's budget
- Maintained detailed and accurate notes on activities with each client
- Used strong communication skills to provide companionship and compassion to clients, as well as diffuse any escalated situations
Reservations Specialist
Ventura Beach RV Resort
04.2016 - 05.2017
- Excel as customers point of contact by greeting guests, efficiently managing a multi-line telephone, taking reservations in person, via email or telephone, checking guests in and out
- Ensuring guest satisfaction by attentively supporting guests with purchase inquiries and product information as requested
- Experience with retail, and utilized managing monthly costing summary reports
Education
Bachelor's Degree - Criminal Justice
07.2016
Associates degree - Criminal Justice
08.2014
Skills
- CPR and First Aid Certified
- Microsoft Office Suite
- Transportation Scheduling
- Driver supervision
- Youth engagement
- Team Collaboration
- Positive Reinforcement
- Youth Advocacy
- Mentoring
- Homework Assistance
- Age-Appropriate Curriculum
- Problem-Solving
Timeline
Transportation Coordinator - The Boys and Girls Club of Greater Ventura
08.2020 - Current
Community Coach - SAGE
05.2017 - 07.2019
Reservations Specialist - Ventura Beach RV Resort
04.2016 - 05.2017
Santa Barbara Business College - Associates degree, Criminal Justice
Santa Barbara Business College - Bachelor's Degree, Criminal Justice
Similar Profiles
Wesley SharpWesley Sharp
Youth Development Professional at Boys and Girls Club of Greater Northwest IndianaYouth Development Professional at Boys and Girls Club of Greater Northwest Indiana
Delina SeareDelina Seare
Group Leader at Boys And Girls Club Of Greater San DiegoGroup Leader at Boys And Girls Club Of Greater San Diego
Maddison JacksonMaddison Jackson
After-School Program Leader at Boys and Girls Club of Greater HalifaxAfter-School Program Leader at Boys and Girls Club of Greater Halifax