Helen Pew

• Daily entries in PISTOL- Asset Management for serialized equipment issued to the police department personnel. This includes but not limited to Encrypted Radios, Special Events Radios, AVON Gas Mask, Ballistic Helmets, badges, handcuffs, vehicles, WRAPS, EXTECH Sound Meters and EXTECH Calibration Tools, Automated External Defibrillators, Civil Disturbance Shields and Pepperball Launchers.
• Create and maintain EXCEL sheets for inventory items issued within the department.
• Assist in billing accounts through CounterPoint program.
• Assist in measuring, ordering uniforms and supplies for the department.
• Assist with the annual inspection also known as the - Department Readiness Inspections regarding uniforms and equipment issued to police personnel.
• Maintain inventory on new department issued encrypted radios.
• Work and communicate with the staff at the Law Enforcement Training Academy (LETA) for uniforms, equipment, and fittings for the recruits, certified police officers, cadets and promotions.
• Used Microsoft Office, Word, Excel, Outlook and PowerPoint to prepare various correspondence, reports and other written material.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Volunteered to help with special projects of varying degrees of complexity.
• Interacted with vendors to purchase and set up equipment and services.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Established administrative work procedures to track staff's daily tasks.
• Performed research to collect and record industry data.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Assisted coworkers and staff members with special tasks on daily basis.
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
• Updated tracking spreadsheets with past and present police recruits. Entering and maintaining Excel data sheets to include department issued serialized equipment.
• Continue to update and maintain all encrypted police issued radios on an Excel spreadsheet that is shared with ComIT and the radio shop.
• Maintain open communications and relationships with employees in these departments as well.
• Compiled EXCEL, and uniform pricing reports for program leaders.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Managed filing system, entered data and completed other clerical tasks.
• Successfully completed special projects to exceed goals of both the personnel, department and overall organization.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Attended training for Oracle Finance System - Procurement and on the job training with the Counterpoint program.

• As Coordinator for the City of Virginia Beach Police Departments - False Alarm Reduction Unit, there were several daily duties and responsibilities.
• Daily review of the downloaded false alarm calls for both residential and business alarms from the Computer Aided Dispatch (CAD) program.
• Generate appropriate responses such as a warning letter, fines and or notifications of non-registrations.
• Weekly billing for false alarm calls. Work closely with the City of Virginia Beach Treasurer's Office for billing an accounting questions and concerns for citizens.
• Communicate and educate citizens on the False Alarm Reduction Unit program.
• Daily update of tracking issued serialized equipment in PISTOL - Asset Management.
• Used Microsoft to prepare various correspondence, reports and other written material.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Volunteered to help with special projects of varying degrees of complexity.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Designed a manual providing information about the program. To include the history and the current status. Included data and facts to support the program.

• Primary roles in this position were Research, Quality Control of Records Management System (RMS), Jail Management System (JMS) Record Challenges, Identity Fraud and Citizen Assistance.
• A large percentage of this job is research. All of the subjects began with research, to include but not limited to: DMV license and driving transcripts, Criminal Records both Virginia (VCIN), National - FBI (NCIC) and local police agencies. I was also responsible for maintaining the accuracy of the records in our local database, PISTOL. I worked frequently with citizens (both local and out of state) who were victims of Identity Fraud.
• I worked closely with the jail personnel and the courts - court records in maintaining accurate information for the citizens and for our local records. I also assisted with the maintenance of the Case Files, providing data entry of incoming and out going files, retrieval of files and the storage of files in a secure location.
• Myself and two other co-workers developed a manual for the training of new personnel. I also worked with the city's ID Card program, issuing of new or inactive ID cards for police employees and volunteers.
• Maintained Level A certification in VCIN (Virginia Criminal Information Network) and NCIC (National Crime Information Center), CPR and Defensive Driving.
• Assisted in teaching VCIN/NCIC certification and recertification classes to employees.
• Trained new employees in various positions within The City of Virginia Beach Police Department - Support Services, by using handmade manuals, powerpoint slides and visiting the various precincts.
• Frequently work with citizens that are victims of Identity Fraud. Assisting them in the process of clearing their criminal record, court records and their name of fraudulent activity. Often times, this includes going to the specific courts with them or by myself to investigate further to ascertain information on their behalf.
  Communicate and enforce policy and procedure with state and local laws while emphasizing department standards of professionalism and accuracy.
• Self Initiated training for my current job position. This included visiting and observing the Virginia Beach Sheriff's Office Jail personnel on their policy and procedure for booking/arrest's made, visiting the Magistrate's office, Virginia Beach Courts, along with observing the various Police Desk Officer's at the four police precincts.
• Also included in my with self-initiating was teaching a VCIN/NCIC Certification Class - for Level A and Level B students alongside of another instructor. As well as assisting teaching at various times.
• Successfully developed a working relationship with many personnel members in the various departments across the state. To include but not limited to: Virginia State Police - CJIS (Criminal Justice Information Services) - Record Challenges, Virginia State Police - Expungements, Virginia Department of Motor Vehicles (DMV) Representative, Federal Bureau of Investigations (FBI), and various courts and jails. Proactive in participating in a variety of training opportunities that The City of Virginia Beach offers as well as outside departments.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
• Optimized quality of data by developing and continuously improving data collection and automated upload strategies.
• Validated incoming data against quality standards to eliminate irrelevant or unusable information.
• Added documents to file records and created new records to support filing needs.
• Handled information requests for public and protected data, employing proper procedures to handle each and protect important assets.
• Gathered information to destroy old, inactive case files after their retention date. This is to be in compliance with the standards set forth by the Virginia Law Library.
• Managed and updated PISTOL entries - Case Management to keep case file documents current.
• Evaluated efficiency and reliability of internal data management systems to identify and correct deficiencies.

• Duties to include daily entry of but not limited to warrants, emergency protection orders, missing persons, and stolen vehicles. To update and provide accurate information into the management of criminal records via the Virginia Criminal Information Network (VCIN) and the National Crime Information Center (NCIC).
• To also communicate world wide with law enforcement agencies in regards to criminal records on wanted subjects, missing juveniles, missing persons, and stolen property via the VCIN/NCIC terminal.
• To maintain accuracy on active records. To work effectively with the department police officers, detectives, jail personnel and other law enforcement agencies to accurately execute proper legal papers. To assist the public in inquiries into their criminal records or current charges. Maintain Level A certification in VCIN/NCIC, CPR and Defense Driving per the City of Virginia Beach Police protocol.
• Gathered information, prepared reports and drafted correspondence related to cases.
• Supported audit procedures to check all procedures, processes and work standards.

Stayed home to care for family and young children.

• Answer, evaluate and prioritize incoming telephone calls, communicating effectively with various callers to obtain complete information to determine urgency and need for dispatching police, fire, or rescue using a computer-aided dispatch (CAD) system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer data bases and maps.
• Simultaneously maintain close contact with field units, communicating with department employees, other law enforcement agencies, emergency response providers and the public to obtain correct information and to disseminate information as needed.
• Retrieves information from automated files to respond to queries from a variety of sources; to include the Virginia Criminal Information Network (VCIN), the National Crime Information Center and the Department of Motor Vehicle.
• Input, update, request, transmit and query information from numerous sources to maintain current accurate records or to access information for wants, warrant checks, drivers license and vehicle registration on a secure terminal system.
• Read and interrupt maps for the public, field personnel and other law enforcement agencies in order to assist in locating specific geographical areas. Interprets telephone and radio call locations from maps by applying knowledge of the city and highway geography in order to provide assistance in a timely manner.
• Maintain valid VCIN (Virginia Criminal Information Network) and NCIC (National Crime Information Center) Level A. certification. Certified as a general instructor by the Department of Criminal Justice System (DCJS). With this certification it required me to provide class-room and on-the-job training to new employees as well as training to current employees.
• At times, I served as acting shift supervisor in the absence of the Dispatcher Supervisor.
• Recorded facts to prepare reports documenting incidents and activities.

• Answer, evaluate and prioritize incoming telephone calls, communicating effectively with various callers to obtain complete information to determine urgency and the need for dispatching police, fire, or rescue using a computer-aided dispatch (CAD) system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer data bases and maps.
• Simultaneously maintain close contact with field units, communicating with department employees, other law enforcement agencies, emergency response providers and the public to obtain correct information and to disseminate information as needed.
• Retrieves information from automated files to respond to queries from a variety of sources; to include the Virginia Criminal Information Network (VCIN), the National Crime Information Center and the Department of Motor Vehicle.
• Input, update, request, transmit and query information from numerous sources to maintain current accurate records or to access information for wants, warrant checks, drivers license and vehicle registration on a secure terminal system.
• Read and interrupt maps for the public, field personnel and other law enforcement agencies in order to assist in locating specific geographical areas. Interprets telephone and radio call locations from maps by applying knowledge of the city and highway geography in order to provide assistance in a timely manner.
• Maintained Level A certification in VCIN (Virginia Criminal Information Network) and NCIC (National Crime Information Center

Stayed home to care for family and young children.

• Answer, evaluate and prioritize incoming telephone calls, communicating effectively with various callers to obtain complete information to determine urgency and need for dispatching police, fire, or rescue using a computer-aided dispatch (CAD) system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer data bases and maps.
• Maintain close contact with field units, communicating with department employees, other law enforcement agencies, emergency response providers and the public to obtain correct information and to disseminate information as needed. Retrieves information from automated files to respond to queries from a variety of sources; to include the Virginia Criminal Information Network (VCIN), the National Crime Information Center and the Department of Motor Vehicles. Input, update, request, transmit and query information from numerous sources to maintain current accurate records or to access information for wants, warrant checks, drivers license and vehicle registration on a secure terminal system. Read and interrupt maps for the public, field personnel and other law enforcement agencies in order to assist in locating specific geographical areas.
• Interprets telephone and radio call locations from maps by applying knowledge of the city and highway geography in order to provide assistance in a timely manner. Maintain Level A certification for VCIN (Virginia Criminal Information Network) and NCIC (National Crime Information Center).

• Assist dispatchers with answering emergency and non-emergency calls for service. Input information into the computer-aided dispatch (CAD) terminal.
• Assist in communicating with neighboring law enforcement agencies, towing companies and department personnel on-scene.
• Maintain Level A certification in VCIN (Virginia Criminal Information Network) and NCIC (National Crime Information Center).
• Train new employees on the CAD terminal, multi-channel phone systems and Virginia State Police policies and procedures.

• Answer, evaluate and prioritize incoming telephone calls, communicating effectively with various callers to obtain complete information to determine urgency and need for dispatching police, fire, or rescue using a computer-aided dispatch (CAD) system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer data bases and maps.
• Simultaneously maintain close contact with field units, communicating with department employees, other law enforcement agencies, emergency response providers and the public to obtain correct information and to disseminate information as needed. Retrieves information from automated files to respond to queries from a variety of sources; to include the Virginia Criminal Information Network (VCIN), the National Crime Information Center and the Department of Motor Vehicle.
• Input, update, request, transmit and query information from numerous sources to maintain current accurate records or to access information for wants, warrant checks, drivers license and vehicle registration on a secure terminal system.
• Read and interrupt maps for the public, field personnel and other law enforcement agencies in order to assist in locating specific geographical areas.
• Interprets telephone and radio call locations from maps by applying knowledge of the city and highway geography in order to provide assistance in a timely manner.
• Maintain Level A certification in VCIN (Virginia Criminal Information Network) and NCIC (National Crime Information Center).