Summary
Overview
Work History
Education
Skills
Timeline
Generic

Helen Pierce

Customer Service Specialist
Melbourne,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

34
34
years of professional experience

Work History

Sales Associate Specialist

Dillards
08.2022 - 07.2023
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Customer Service Sales Representative

MCI
04.2022 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Telemarketing Sales Representative

Cash Saver Inc.
05.2006 - 09.2006
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Recorded contact information of customers and potential customers in internal database.

Telemarketing Sales Representative

Telemarketing Solutions
01.1990 - 07.1990
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Recorded contact information of customers and potential customers in internal database.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Overcame objections using friendly, persuasive strategies.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Utilized sales techniques to build customer interest and close sales.
  • Followed scripted questionnaires verbatim to collect research data.
  • Performed data entry, electronic data collection and tracing to support [Type] research.
  • Used specified forms to compile, record and code results or data from interviews and surveys.
  • Convinced unwilling individuals by using logical, persuasive rebuttals.
  • Explained survey objectives and procedures to interviewees.
  • Elicited comments from individuals surveyed and accurately recorded comments.
  • Reviewed collected data obtained from interviews for completeness and accuracy.
  • Conducted research to gather information about [Type] and [Type] survey topics.
  • Adjusted scripts to better target needs and interests of specific individuals.
  • Conducted interviews with participants to assess eligibility.
  • Prepared reports of findings by illustrating data graphically and translating complex findings into narrative format.
  • Adapted interview style to suit needs of position and candidate.
  • Collaborated with other HR team members to develop more comprehensive and successful interview processes.
  • Conducted phone and video interviews to assess candidates based in remote locations.

Education

No Degree - Human Resource Management

Eastern Florida State College,
Titusville, FL

No Degree - Bachelor of Business Administration

University of Management And Technology
Arlington, VA

Skills

  • Money Handling
  • Loss Prevention
  • Customer Service
  • Order Processing
  • Call Center Operations
  • Brand Promotion
  • Payment Processing
  • Customer Inquiries
  • Customer Needs Assessment
  • Customer Satisfaction
  • Complaint Resolution
  • Call Center Customer Service

Timeline

Sales Associate Specialist

Dillards
08.2022 - 07.2023

Customer Service Sales Representative

MCI
04.2022 - 05.2022

Telemarketing Sales Representative

Cash Saver Inc.
05.2006 - 09.2006

Telemarketing Sales Representative

Telemarketing Solutions
01.1990 - 07.1990

No Degree - Human Resource Management

Eastern Florida State College,

No Degree - Bachelor of Business Administration

University of Management And Technology

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Helen PierceCustomer Service Specialist