Helen Pimentel
Summary
Dedicated and results-driven professional with 9 years of experience in customer service and data entry. Recognized for consistently delivering exceptional service and demonstrating strong multitasking abilities while prioritizing tasks effectively. Proven ability to adapt quickly to new needs and policies.
Overview
9
9
years of professional experience
Work History
Loan Processor
Aston Carter Inc
02.2022 - Current
- Review and process loan files, ensuring accuracy and coordination between documents and database
- Manage 10-20 files concurrently and schedule disbursement upon completion of file review
- Communicate with dealerships or credit unions to request any missing information.
Litigation Assistant
Zwicker & Associates P.C.
08.2021 - 02.2022
- Analyze and process data to ensure adherence to workflow according to client expectations
- Utilize internal software to update and document account status
- Draft basic legal documents and forms for attorney review
- Maintain effective communication with team members and external parties
- Comply with office standard operating procedures.
Garnishment Legal Assistant
Machol & Johannes LLC
09.2019 - 07.2021
- Classify data for input into both business and customer files
- Manage hard and soft copy documents and files
- Assist with incoming phone calls
- Review POE/Bank E-Filing
- Manage email boxes
- Update employer databases.
Data Processor
American International Group
05.2017 - 04.2019
- Review and process client's required minimum distribution and/or Systematics requests
- Prepare daily reports to track progress and ensure accuracy
- Address and resolve issues received in the team's mailbox
- Collaborate with Financial Advisors to address client account issues or make necessary corrections
- Work closely with other RMD team members to ensure efficient operations
- Handle incoming phone calls from the call center, providing prompt and helpful assistance.
Customer Service Specialist
Pacific Kitchen & Home
09.2016 - 05.2017
- Exceeded productivity targets by delivering exceptional customer service
- Retained revenue streams by exploring alternative options before initiating refunds
- Provided prompt and knowledgeable assistance for routine inquiries and service complaints
- Resolved customer issues by actively listening to concerns and developing effective solutions.
Sales Consultant
Best Buy
11.2014 - 09.2016
- Offered immediate assistance to customers, ensuring their needs were met
- Provided expert product and service information, tailoring solutions to each customer's requirements
- Professionally addressed customer complaints, prioritizing customer satisfaction
- Maintained up-to-date knowledge of promotions, exchange guidelines, payment policies, and security practices.
Education
High School Diploma -
Union City High School
Skills
- Microsoft Office Suite (Word, Outlook, Excel)
- Data Entry
- Analytical and Critical Thinking
- Client Accounts
- Task Prioritization
- Processing Paperwork
- Document Organization
- Payment Processing
- Application Preparation
- Status Updates
- Process Optimization
- Information Verification
References
Available upon request
Timeline
Loan Processor
Aston Carter Inc
02.2022 - Current
Litigation Assistant
Zwicker & Associates P.C.
08.2021 - 02.2022
Garnishment Legal Assistant
Machol & Johannes LLC
09.2019 - 07.2021
Data Processor
American International Group
05.2017 - 04.2019
Customer Service Specialist
Pacific Kitchen & Home
09.2016 - 05.2017
Sales Consultant
Best Buy
11.2014 - 09.2016
High School Diploma -
Union City High School
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