HELEN POULIN
Latham,NY
Summary
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Business Intelligence Senior Manager
Verizon Business Markets-Experience, Marketing Operations & Strategy
05.2021 - Current
- Direct oversight, insight, analysis and coordination for key strategies, initiatives, tools and systems integration with arranging cross collaboration and cross team partnerships for successful execution.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
- Established effective communication channels between different departments within the organization.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Implemented new technologies such as ERP systems or CRM tools to streamline business processes.
Channel Manager
Verizon Alternate Channels-Verizon Mass Markets
07.2016 - 04.2021
- Sales leader responsible for revenue growth and new customer acquisition through vendor door to door sales teams for NY and MA and surrounding areas.
- Created, maintained and managed relationships with key retail partners and distributors.
- Prepared monthly reports on performance metrics of channels such as sales volume, revenue and margin.
- Provided support in the implementation of promotional activities across different channels.
- Identified potential areas of improvement in existing channel operations.
- Monitored competitor activities in the marketplace to ensure competitive advantage was maintained.
- Organized training sessions for channel partners on new products or services.
- Coached, mentored and developed skills in channel partner team to underpin successful sales efforts.
- Assisted partners in selling, implementing and supporting company services.
- Developed and significantly grew assigned territory 30% year over year.
Business Support Manager
Verizon Mass Markets
07.2015 - 07.2016
- Responsible to reduce cancels and increase retention of customers in business vendor door to door sales channel.
- Developed and implemented operational plans to ensure efficient workflow processes.
- Organized, monitored and delegated tasks within the support team to maximize productivity.
- Identified areas of improvement in existing policies and procedures for increased efficiency.
- Conducted regular meetings with team members to review progress on assigned tasks.
- Ensured compliance with organizational standards, policies and procedures.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
Inside Sales Manager
Verizon Mass Markets (Bell Atlantic)
01.2000 - 07.2015
- Responsible for leading and driving successful attainment of sales team quota.
- Developed and implemented effective sales strategies to increase revenue.
- Managed teams of inside sales representatives, providing guidance, coaching and training.
- Conducted weekly one-on-one meetings with each inside sales representative to review performance and set individual goals.
- Created reports on the overall performance of the inside sales team, including monthly revenue figures and client retention rates.
- Scheduled regular team meetings to discuss current projects, provide updates on progress and share best practices.
- Monitored daily sales activities of the inside sales team members through reports generated from the CRM system.
- Fielded customer feedback and complaints.
- Monitored employee productivity and motivated team to meet daily goals.
Various Career Roles
Bell Atlantic, NYNEX, NYTEL
Albany, NY
01.1988 - 01.1999
- Quality Assurance Manager responsible for delivering on time and quality products and services for all Verizon Business Organizations.
- Service Delivery Engineer responsible for business sales teams delivering complex data services.
- Administrative Manager responsible for inside sale office daily operations, training, attendance, force to load, overall workforce, union contract compliance.
- Both Business & Consumer Sales Service representative.
Education
Associate of Arts - Liberal Arts And General Studies
HVCC
Troy, NY05-1988
Skills
- Strategic Planning
- Market Analysis
- Talent Development
- Business performance management
- Data Analytics
- Partnership Development
- Corporate Communications
- Influencing and negotiating
- Documentation And Reporting
- Innovation management
- Organizational Development
- Sales channel analytics
- Cross-Functional Collaboration
- Data-driven decision-making
- Cross-functional team leadership
Accomplishments
- WOW Graduate under CEO SVP Tami Erwin
- Winners Circle
- Multiple Diamond Club Winner
- Two time VP Coin of Excellence
- 16 Recognizing You Recipient (VP, Peer to Peer & Team)
- 35 Top Performance Awards and Recognitions
Affiliations
- WOW Connect 24 (Women of the World)
- WAVE (Women;s Association of Verizon Employees)
- Junior Achievement Chairperson, Classroom Leadership Instructor
- Verizon PACT (Parent and Caregivers Together)
Certification
- Design the Web: Video Graphics and Animation
References
References available upon request.
Timeline
Business Intelligence Senior Manager
Verizon Business Markets-Experience, Marketing Operations & Strategy
05.2021 - Current
Channel Manager
Verizon Alternate Channels-Verizon Mass Markets
07.2016 - 04.2021
Business Support Manager
Verizon Mass Markets
07.2015 - 07.2016
Inside Sales Manager
Verizon Mass Markets (Bell Atlantic)
01.2000 - 07.2015
Various Career Roles
Bell Atlantic, NYNEX, NYTEL
01.1988 - 01.1999
Associate of Arts - Liberal Arts And General Studies
HVCC
- Design the Web: Video Graphics and Animation
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