Helen Ramey
Kansas City,MO
Summary
Dynamic professional with extensive experience at US Bank NA and Wells Fargo, excelling in account management and customer service. Proven track record in enhancing collections strategy and boosting productivity through proactive problem-solving. Skilled in payment processing and regulatory compliance, consistently achieving performance goals while fostering strong client relationships.
Overview
17
17
years of professional experience
Work History
Bank Support Advisor
US Bank NA
Overland Park, KS
10.2012 - 10.2023
- Handled telephone inquiries related to accounts and bank services from branch bankers and customers.
- Researched customer issues using available resources to provide accurate information.
- Boosted productivity and service quality by proactively addressing customer needs.
Collection Customer Service Representative
Wells Fargo
Kansas City, MO
05.2006 - 09.2012
- Answered incoming calls from customers regarding collections inquiries.
- Followed department calling scripts and procedures to optimize collections efforts.
- Reviewed open accounts for collection and skip trace efforts to meet or exceed performance goals.
- Processed payments and updated account information in the system.
- Negotiated credit extensions and waivers when necessary.
Education
Bachelor of Arts - Applied Psychology
Ashford University
Clinton, IA12-2009
Skills
- Account management
- Customer service
- Data entry
- Payment processing
- Regulatory compliance
- Collections strategy
Timeline
Bank Support Advisor
US Bank NA
10.2012 - 10.2023
Collection Customer Service Representative
Wells Fargo
05.2006 - 09.2012
Bachelor of Arts - Applied Psychology
Ashford University
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