Helen Seaton
Elk Grove,CA
Summary
Experienced in working individually with unneeded direct supervision.
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
5
5
years of professional experience
Work History
Intake Representative
HealthNet Federal Services
02.2022 - 01.2025
- Streamlined communication between departments through diligent documentation of client information and needs.
- Enhanced customer satisfaction by efficiently processing intake forms and accurately entering data into the system.
- Exceeded performance metrics regularly, demonstrating consistent dedication to quality work and customer satisfaction.
- Assisted in the development of training materials for new Intake Representatives, contributing to overall team success.
- Provided accurate insurance verification for clients, ensuring proper coverage was in place prior to service delivery.
- Maintained strict confidentiality of client information, adhering to HIPAA regulations and company policies at all times.
- Completed intake assessment forms and filed clients' charts.
- Maintained accurate and up-to-date client records.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Production Rate 11.91
Security Guard
Allied Security
10.2021 - 02.2022
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Checked and verified photo identification prior to granting facility access.
- Monitored employee activities, confirming compliance with security regulations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Specimen Entry
StemExpress
07.2020 - 03.2021
- Inputting patient information into Polytech.
- Communicating with various facilities to intake specimen samples for Covid testing.
- Documenting correct patient information.
- Preparing specimen samples to file into the database.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Added documents to file records and created new records to support filing needs.
- Reviewed and updated patient correspondence files and Polytech database information to maintain accurate records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Evaluated source documents to locate information needed for each data entry field.
- Verified accuracy and validity of data entered in databases
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Maintains customer confidence and protects operation ny keeping information confidential.
- Maintain data entry requirements by following data program and techniques and procedures.
Clerk Specialist III
Broward County Courthouse
11.2019 - 03.2021
- Corrected any data entry error to prevent later issues such as duplication or data degradation
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Obtained scanned records and uploaded into database
- Entered client information into databases quickly and with minimal errors
- Verified accuracy and validity of data entered in databases
- Updated case files using Odyssey and Intellidact Combined Validation
- Sent cases from Plaintiff's and Defendant's to Judge
- Filed Front Counter paperwork claims into Intellidact Batch List
- Prepared and executed official documents in Clerk's absence to facilitate timely transactions and departmental functions
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines
- Audit cases for system update
Education
Sociology
Sacramento City College
Sacramento, CA2010
High School Diploma -
Laguna Creek High School
Elk Grove, CA2006
Skills
- Copy - Xerox workstation - Dell workstation
- Microsoft word- advanced
- Excel
- PowerPoint
- Intellidact Combined Validation
- Data management- Expert
- Strong verbal communication
- Extremely organized
- Document scanning
- Odyssey
- Specimen data entry
- Polytech data entry
- Medical terminology
- Insurance verification
Timeline
Intake Representative
HealthNet Federal Services
02.2022 - 01.2025
Security Guard
Allied Security
10.2021 - 02.2022
Specimen Entry
StemExpress
07.2020 - 03.2021
Clerk Specialist III
Broward County Courthouse
11.2019 - 03.2021
Sociology
Sacramento City College
High School Diploma -
Laguna Creek High School
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