Helen Reed
Sand Lake
Summary
Dynamic and compassionate Direct Care Worker at Network 180, skilled in personal care assistance and relationship building. Proven ability to enhance client well-being through effective communication and adaptive learning. Committed to promoting independence and safety, while delivering exceptional client support and fostering a nurturing environment. CPR certified and reliable in all responsibilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Driect Care Worker
Network 180
Sand Lake
02.2023 - Current
- Assisted clients with daily living activities and personal care needs.
- Communicated effectively with families to ensure care plans were understood.
- Provided companionship and emotional support to enhance client well-being.
- Cultivated relationships with residents to support happiness and emotional well-being.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed care plan and directions to administer medications.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Private Nanny
Ali Peterson
Rockford
06.2022 - Current
- Supervised daily activities for children, ensuring a safe and nurturing environment.
- Developed engaging educational activities tailored to children's developmental needs.
- Prepared nutritious meals and snacks, promoting healthy eating habits for children.
- Coordinated playdates and outings, fostering social skills and friendships among peers.
- Assisted with homework and learning projects, supporting academic development at home.
- Communicated effectively with parents regarding children's behavior and progress.
- Implemented routines for bedtime and personal hygiene, teaching responsibility and independence.
- Managed household tasks related to children's care, maintaining a clean and organized space.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Provided supervision and guidance to ensure safety of children in all situations.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
Server
British Bulldog Oub
Columbia
08.2024 - 05.2025
- Took and processed food and drink orders accurately and efficiently.
- Assisted in maintaining cleanliness and organization of dining areas.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Handled cash transactions and processed payments with precision.
- Resolved customer inquiries and complaints professionally and promptly.
- Supported training of new staff on menu items and service standards.
- Maintained knowledge of menu offerings to provide recommendations to guests.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Team Member
McDonald's
Cedar Springs
10.2022 - 05.2023
- Provided excellent customer service to enhance guest satisfaction and experience.
- Operated kitchen equipment to prepare food items according to safety standards.
- Maintained cleanliness of dining and kitchen areas to ensure a hygienic environment.
- Collaborated with team members to efficiently manage high-volume service times.
- Assisted in training new team members on procedures and customer service protocols.
- Handled cash register transactions accurately and managed customer payments effectively.
- Resolved customer complaints swiftly to maintain a positive dining atmosphere.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
Server
Story Point
Rockford
07.2022 - 10.2022
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed food and drink orders accurately and efficiently.
- Assisted in maintaining cleanliness and organization of dining areas.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Resolved customer inquiries and complaints professionally and promptly.
- Supported training of new staff on menu items and service standards.
- Maintained knowledge of menu offerings to provide recommendations to guests.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Team Member
Arbys Resturant
Cedar Springs
02.2021 - 07.2022
- Provided excellent customer service to enhance guest satisfaction and experience.
- Operated kitchen equipment to prepare food items according to safety standards.
- Maintained cleanliness of dining and kitchen areas to ensure a hygienic environment.
- Collaborated with team members to efficiently manage high-volume service times.
- Assisted in training new team members on procedures and customer service protocols.
- Handled cash register transactions accurately and managed customer payments effectively.
- Monitored inventory levels and communicated supply needs to management promptly.
- Resolved customer complaints swiftly to maintain a positive dining atmosphere.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Upheld high standards of productivity and quality in operations.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Collaborated with team members to achieve project milestones within set deadlines.
- Maintained positive working relationship with fellow staff and management.
Education
Some College (No Degree) - Teacher Education
Columbia International University
Columbia, SCSome College (No Degree) - Education
Grand Rapids Community College
Grand Rapids, MIHigh School Diploma -
Cedar Springs High School
Cedar Springs, MI05-2023
Skills
- Customer service
- Team collaboration
- Child development
- Educational planning
- Active listening
- Conflict resolution
- Time management
- Personal care assistance
- Relationship building
- Adaptive learning
- Professional boundaries
- CPR certified
- Reliability and punctuality
- Compassionate client care
- Adaptive equipment use
- Goal setting
Affiliations
- Book Club President
- Stage Management for Productions
- Arts and Crafts Enthusiast
Certification
- Certified in Outdoor Education
- CPR Certified
References
References available upon request.
Timeline
Server
British Bulldog Oub
08.2024 - 05.2025
Driect Care Worker
Network 180
02.2023 - Current
Team Member
McDonald's
10.2022 - 05.2023
Server
Story Point
07.2022 - 10.2022
Private Nanny
Ali Peterson
06.2022 - Current
Team Member
Arbys Resturant
02.2021 - 07.2022
Some College (No Degree) - Teacher Education
Columbia International University
Some College (No Degree) - Education
Grand Rapids Community College
High School Diploma -
Cedar Springs High School
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