Helen Richards
Saratoga Springs
Summary
Special Education Teacher Assistant skilled in developing and implementing lesson plans to meet class learning and behavioral goals. Compassionate and responsible classroom support professional with creative and flexible approach to dealing with educational and behavioral issues. Over 10 years of experience in Special Education support roles.
Talented server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs.
Overview
29
29
years of professional experience
Work History
VIP Server
Saratoga Performing Arts Center
04.2023 - Current
- Serve food and beverages promptly with focused attention to customer needs.
- Resolve customer complaints promptly and professionally to maintain positive reputation.
- Work with POS system to place orders, manage bills, and handle complimentary items.
Teacher's Assistant
Burnt Hills Ballston Lake CSD
01.2012 - 06.2023
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Developed tailor-fit lesson plans to cater to individual needs of each student.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Oversaw class of students in absence of instructor.
- Offered student support through special accommodations, extra assistance, and assessments.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Supported teacher in development of individual learning strategies.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Server
Brickyard Tavern
10.2013 - 05.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Billing Manager
Liberty Behavioral
10.2009 - 12.2011
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Worked with customers to develop payment plans and bring accounts current.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Conducted performance reviews and implemented improvement plans.
Owner/Sales Representative
Nextel Communications
01.2000 - 04.2004
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Claims Manager
ValueOptions
03.1994 - 05.2000
- Implemented the NYS Empire Claims department.
- Interviewed, hired and trained 40 employees.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Developed departmental systems and procedures to better align workflow processes.
- Documented and communicated timely claims information while supporting accurate outcomes.
Education
Associate of Applied Science - Business
Hudson Valley Community College
Troy, NY06.2000
Skills
- Instructional Support
- Reading Instruction
- Behavior Redirection
- Autism and Spectrum Disorders
- Microsoft Word
- Critical Thinking
- Prioritization
- Clerical Support
- Brand Representation
- Pos Operation
- Food Sales and Promotion
Timeline
VIP Server
Saratoga Performing Arts Center
04.2023 - Current
Server
Brickyard Tavern
10.2013 - 05.2017
Teacher's Assistant
Burnt Hills Ballston Lake CSD
01.2012 - 06.2023
Billing Manager
Liberty Behavioral
10.2009 - 12.2011
Owner/Sales Representative
Nextel Communications
01.2000 - 04.2004
Claims Manager
ValueOptions
03.1994 - 05.2000
Associate of Applied Science - Business
Hudson Valley Community College
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