Helen Rivera
Mountain View,CA
Summary
Dynamic and results-driven professional with a proven track record at Gap Inc., excelling in customer service and sales generation. Bilingual communicator skilled in problem-solving and leadership, I have successfully implemented fundraising initiatives and enhanced community engagement through volunteer work. Committed to fostering positive environments and driving results.
Overview
3
3
years of professional experience
Work History
Family Service Specialist
Izzi Early Education
Daly City, California
03.2025 - 07.2025
- Conducted assessments to determine family needs and resource availability.
- Coordinated referrals to community resources and support services for families.
- Facilitated workshops on parenting skills and family dynamics for clients.
- Maintained accurate case documentation and client records for compliance purposes.
- Educated families on available programs and benefits within the community network.
- Collaborated with parents to discuss children's development and address concerns.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
Sales Associate/Customer Service/Cashier
Gap Inc.
Palo Alto, California
09.2023 - 03.2025
- Customer service: Provide excellent customer service, educate customers on products, and suggest items to meet their needs.
- Store operations: Ensure the store is easy to shop, accessible to customers, and maintain the store to meet brand standards.
- Sales generation: Generate sales and drive sales through suggestive selling
- Store policies: Uphold store policies and procedures
- Working environment: Contribute to a positive working environment
- Stockroom and sales floor: Maintain the stockroom and sales floor, and facilitate the flow of product
- Product awareness: Maintain an awareness of current product in all departments
- Positive attitude: Exhibit a positive attitude and enthusiasm toward the job and company
- Skills: Customer service, Communication skills, Time management, Bilingual, Leadership
Saint Francis of Assisi Catholic Volunteer
Melissa Araniva
East Palo Alto, CA
03.2024 - 09.2024
- Provided assistance to staff in the daily operations of the organization.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Developed and implemented fundraising approaches to raise money for cause.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Offered support and assistance to community members.
- Advised families on available community resources such as housing assistance, food pantries, job training programs.
YCS Service Volunteer
YCS
Palo Alto, CA
05.2022 - 08.2022
- Collected donations from attendees and distributed materials accordingly.
- Prepared food for service-oriented events.
- Helped with prep, set up, and breakdown of community and public events.
- Performed administrative tasks such as filing paperwork and entering data into databases.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Maintained accurate records and documented client data in company databases.
- Collaborated with multiple agencies to coordinate services that would benefit the family.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Advised families on available community resources such as housing assistance, food pantries, job training programs.
Education
Bachelor of Science - Business Administration and Management
San Jose State University
San Jose, CA06-2028
Highschool -
Gunn Highschool
Palo Alto, CA06.2024
Skills
- Customer service
- Problem solving
- Communication skills
- Time management
- Bilingual
- Leadership
- Written and oral communication skills
- Responsible decision-making
- Childcare
- Program enrollment
Languages
- Spanish
- English
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Family Service Specialist
Izzi Early Education
03.2025 - 07.2025
Saint Francis of Assisi Catholic Volunteer
Melissa Araniva
03.2024 - 09.2024
Sales Associate/Customer Service/Cashier
Gap Inc.
09.2023 - 03.2025
YCS Service Volunteer
YCS
05.2022 - 08.2022
Bachelor of Science - Business Administration and Management
San Jose State University
Highschool -
Gunn Highschool
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