Helen Rocha
Hesperia,California
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Virtual Recruiter
New York Life Insurance Co
San Dimas
02.2024 - 09.2024
- Created, posted and managed job postings on career websites, social media platforms, professional networks.
- Coordinated virtual interviews between hiring managers and prospective employees using video conferencing tools like Zoom or Skype.
- Provided guidance and support to applicants throughout the recruitment process from initial contact through onboarding.
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
- Provided a positive candidate experience throughout the recruitment process.
- Assisted with the onboarding process for new hires.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
BDC Representative
Hyundai
Victorville, California
11.2019 - 08.2022
- Greeted customers and provided excellent customer service.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Provided accurate information to customers on products and services offered.
- Scheduled follow-up appointments for customers when necessary.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
- Provided support to other BDC representatives as needed.
Receptionist
Toyota
Marina Del Rey, CA
04.2018 - 10.2019
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Volunteer
Olympia Convalecent Hospital
Los Angeles
08.2014 - 06.2019
- Total of 300+ volunteer hours
- Provided emotional support and comfort to patients and families.
- Assisted nurses with non-medical tasks, such as delivering meals and running errands.
- Organized patient rooms, restocked supplies, and tidied up common areas.
- Assisted physical therapists with exercises that help increase mobility of hospitalized patients.
- Provided companionship to elderly patients who may be feeling isolated or lonely.
Education
Master of Arts - Social Work
Arizona State University
Tempe, AZ01-2026
Bachelor of Arts - Sociology
California State University of San Marcos
San Marcos05-2024
Skills
- Collaboration and Teamwork
- Strong Interpersonal Abilities
- Networking and relationship building
- Creativity and Innovation
- Customer Service
- Reliable and Trustworthy
Certification
- Fire Technology Certificate
- Sales License
- Food Handlers Card
Languages
English
Professional
Spanish
Professional
Affiliations
- Musician
- Sports
- Cooking
- Volunteer
Accomplishments
- National Honors Society 2014-2018
- Class of 2014 Salutatorian
Timeline
Virtual Recruiter
New York Life Insurance Co
02.2024 - 09.2024
BDC Representative
Hyundai
11.2019 - 08.2022
Receptionist
Toyota
04.2018 - 10.2019
Volunteer
Olympia Convalecent Hospital
08.2014 - 06.2019
Master of Arts - Social Work
Arizona State University
Bachelor of Arts - Sociology
California State University of San Marcos
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