Helen Ruiz
Summary
I am a highly motivated and ambitious operations leader with experience and a proven track record in the healthcare industry. My primary goal is to contribute to the healthcare industry's mission of providing quality patient care. I am confident in my ability to lead teams, manage operations, and maintain a focus on results. By leveraging my expertise, I am committed to driving operational excellence and ensuring that patients receive the highest standard of care. In pursuit of my career goals, I am eager to take on new challenges and embrace opportunities to expand my knowledge and skills. I am confident that my experience, passion, and dedication to excellence make me an ideal candidate for a leadership role in the healthcare industry.
Overview
18
18
years of professional experience
Work History
Supervisor, Operations
Northwell Health Physician Partners
04.2022 - Current
- Supervise and coordinate daily operations of the practice
- Ensure front end operations are followed (i.e., copay collection, insurance verification, missing charges etc.)
- Review operation reports with senior leadership and monitor budgetary variances
- Oversee scheduling (Vacations, holidays, medical leave) to ensure adequate coverage
- Manage information in and out of the practice between staff and physicians
- Promote the value of patient experience and the safety of our staff and our patients
- Perform administrative related duties as needed.
Lead Administrative Support Coordinator
Northwell Health Physician Partners
05.2021 - 04.2022
- Ensure front end operations are followed (i.e., copay collection, insurance verification, missing charges etc.)
- Review operation reports with senior leadership and monitor budgetary variances
- Oversee scheduling (Vacations, holidays, medical leave) to ensure adequate coverage
- Manage information in and out of the practice between staff and physicians
- Promote the value of patient experience and the safety of our staff and our patients
- Perform administrative related duties as needed.
Lead Patient Account Representative
Northwell Health Physician Partners
10.2020 - Current
- Billing, collections, third party reimbursements, computer data entry and retrieval
- Register, schedule appointments and answer large volumes of calls
- Obtain Eligibility verification, referrals, and precertification for in-house and out-patient procedures
- Coordinate and contribute as a team leader for office meetings about Revenue
- Obtain missing authorizations, referrals, and insurance info for appointments and procedures scheduled in-house, and run daily reports via ONTRAC.
Practice Senior Billing Associate
Northwell Health Physician Partners
06.2012 - 01.2020
- Register, schedule appointments and answer large volumes of calls
- Submit charges
- Proficient in obtaining eligibility verification, referrals, and precertification for in-house and out-patient procedures.
- Coordinate and contribute as a team leader for office meetings about Revenue
- Demonstrated proficiency in running daily reports via ONTRAC, obtain missing authorizations, referrals, and insurance information/self-pay for in-house scheduled appointments/procedures.
MEDICAL ADMINISTRATIVE ASSISTANT
PROGRESSIVE MEDICAL ASSOCIATES, PC
01.2006 - 06.2012
- Register, schedule appointments, and answer large volumes of calls
- Coordinates the preparation of patient charts; collects, sorts, files, locates, and distributes needed information, materials, records, and paperwork.
- Responds to and resolve complex patient questions and issues as needed.
- Obtain Eligibility verification, referrals, and Precertification for in-house and out-patient procedures
- Coordinate and contribute as a team leader for office meetings about Revenue.
Education
Bachelor of Science - Business Administration And Management
Western Governors University
true02-2026
Skills
- Bilingual English/Spanish
- 10 years of medical office setting experience including medical billing and collections
- Knowledge of PC applications, Microsoft Office, Medical Manager, AEHR (Allscripts), Soarian (Scheduling), GECB (Billing), ONTRAC, eCare, Sunrise, One Content, Chrome River, AthenaIDX, Passport (Auths and Referrals) and Patient Keeper
- Medical Terminology, CPT, and ICD 10 codes
Accomplishments
- SI/WQNS Mentorship Program at NHPP - 2023
- Ambulatory Lead North - Cohort 18 - 2023
- 3x North Star 90 Award winner - 2021, 2022 and 2023
References
References available upon request.
Timeline
Supervisor, Operations
Northwell Health Physician Partners
04.2022 - Current
Lead Administrative Support Coordinator
Northwell Health Physician Partners
05.2021 - 04.2022
Lead Patient Account Representative
Northwell Health Physician Partners
10.2020 - Current
Practice Senior Billing Associate
Northwell Health Physician Partners
06.2012 - 01.2020
MEDICAL ADMINISTRATIVE ASSISTANT
PROGRESSIVE MEDICAL ASSOCIATES, PC
01.2006 - 06.2012
Bachelor of Science - Business Administration And Management
Western Governors University
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