Helen Samples
The Colony,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Service Writter
AAA Auger Plumbing Services
Irving, TX
06.2024 - 06.2024
- Provided exceptional problem-solving skills when dealing with difficult situations.
- Monitored social media channels for incoming messages from customers seeking support or resolution of issues.
- Maintained accurate records of customers' contact information, purchase history, complaints.
- Developed effective communication strategies that improved relationships between customers and the organization.
- Responded promptly to customer inquiries via telephone, email, or chat applications.
- Resolved conflicts between customers and internal departments in a timely manner.
- Documented all customer interactions in company database systems.
- Implemented quality assurance standards across all aspects of the company's customer service operations.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Scheduled and coordinated work for many customers each day in fast-paced setting.
- Conferred with customers to understand service needs and write up accurate orders.
- Promoted add-on services to increase department revenue, increasing bills on average.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Took special orders in person and over telephone, generating additional revenue every month.
- Updated system with order specifics and customer details, preferences, and billing information.
- Oversaw warranty counseling process to manage expense controls.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Store Manager
GPM Investments
Dallas, TX
11.2020 - 06.2022
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed relationships with suppliers to negotiate better prices.
- Prepared monthly reports on sales figures, expenses, profits.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Maintained accurate records of employee performance reviews.
- Monitored inventory levels and placed orders to restock shelves.
- Created weekly work schedules for store personnel.
- Updated POS system with new products and promotional offers.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Performed regular price checks to ensure competitive pricing.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Trained and mentored associates to teach daily tasks and procedures.
- Delegated work to staff, setting priorities and goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
Store Assistant
Lowe's Market
Big Lake, TX
01.2017 - 08.2020
- Prepared reports on the movement, distribution, and status of products stored in the warehouse.
- Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
- Maintained records of items shipped, received, or transferred to another location.
- Enforced safety protocols at all times while managing store operations.
- Maintained accurate records of daily transactions using computer software programs.
- Maintained updated records on product deliveries, returns, damages.
- Performed regular audits to verify that policies are being followed correctly.
- Resolved customer complaints regarding storage and delivery of goods.
- Assigned tasks to staff according to workload requirements.
- Tracked orders from vendors to ensure timely arrival of goods.
- Supervised work of cashiers, training new team members and monitoring performance.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Handled customer transactions and balanced cash drawers.
- Answered customer queries and complaints and provided prompt solutions.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Substitute Teacher, K-12 /Mathematics Teacher
Reagan County Isd
Big Lake, TX
08.2010 - 08.2020
- Monitored student progress and provided feedback for improvement.
- Created an environment conducive to learning while managing challenging behaviors.
- Monitored student progress throughout the day.
- Integrated technology into lessons whenever possible.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Adapted teaching methods to accommodate diverse learning styles.
- Implemented differentiated instruction strategies based on individual student needs.
- Adapted teaching methods to meet diverse student learning styles.
- Provided classroom instruction outlined in teacher's lesson plans.
- Managed classroom environments to ensure a safe and productive learning experience.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Provided classroom instruction following regular teacher's lesson plans.
- Engaged students in discussions to promote interest and drive learning.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Addressed individual student needs and accommodated learning differences.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
- Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
- Attended training and workshops to improve teaching skills.
- Maintained accurate records of student grades and attendance.
- Assisted struggling students with classroom assignments with one-on-one tutoring.
- Developed and implemented lessons plans for Mathematics classes.
- Created a variety of challenging assignments that encouraged critical thinking skills in mathematics.
- Provided guidance and advice to students regarding their future academic goals in math related fields.
- Incorporated technology into the classroom by using online tools such as Khan Academy or Mathletics.
- Held regular parent-teacher conferences regarding student progress in math classes.
- Planned, evaluated and revised curricula, course content and course materials to improve outcomes.
- Delivered clear, informative lectures on subject matter framed to meet state standards.
- Created and distributed study guides to reinforce lecture details and assist students with test preparation.
Education
Associate of Arts - Mathematics
Kaplan University
Davenport, IA05-2009
Skills
- Status reports maintenance
- Schedules coordination
- Customer service expertise
- Warranty processing
- [Software] expertise
- Maintaining status reports
- Strong Organization
- Coordinating schedules
volunteer work
Helping people finding the right places for assistance. I have worked on funding for the homeless and job opportunities.
References
References available upon request.
Timeline
Service Writter
AAA Auger Plumbing Services
06.2024 - 06.2024
Store Manager
GPM Investments
11.2020 - 06.2022
Store Assistant
Lowe's Market
01.2017 - 08.2020
Substitute Teacher, K-12 /Mathematics Teacher
Reagan County Isd
08.2010 - 08.2020
Associate of Arts - Mathematics
Kaplan University
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