Helen Santos-Underdahl
Littleton,CO
Summary
Committed service provider and educator known for high productivity and efficient task completion. Excel in communication, empathy, and adaptability, ensuring effective teaching methods that cater to diverse learner needs. Skilled in curriculum development, classroom management, and cultural sensitivity.
Overview
10
10
years of professional experience
Work History
Volunteer
Mico Sapeca
Denver, CO
02.2019 - Current
- Served as an ambassador for the organization at community outreach events.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Provided assistance to staff in the daily operations of the organization.
- Developed educational materials related to topics like diversity, inclusion, and sustainability.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Attended weekly meetings to discuss progress and future initiatives.
- Provided guidance and support to fellow volunteers during their shifts.
- Helped with prep, set up, and breakdown of community and public events.
English as a Foreign Language Instructor
Education First EF
Littleton (Online), CO
11.2018 - Current
- Developed and implemented lesson plans to teach English as a foreign language to adult learners.
- Incorporated cultural elements into lessons when appropriate, helping students gain an appreciation for other cultures while learning the language.
- Assessed student progress regularly, providing feedback and guidance to help improve their understanding of the language.
- Adapted teaching methods based on individual needs and interests of each student.
Volunteer
American Organization of Teachers of Portuguese
Multiple Cities
05.2019 - 05.2024
- Assisted with logistics for special events, such as conferences or workshops.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Helped with prep, set up, and breakdown of community and public events.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Gathered opinions and support from grassroots supporters to solidify group position.
Customer Service Representative
Keysight
Englewood, CO
02.2015 - 09.2016
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Mentored junior team members and managed employee relationships.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated system with order specifics and customer details, preferences, and billing information in collaboration with sales team
Education
Bachelor of Arts - English Education
Universidade Federal De Minas Gerais
Brazil08-2001
Some College (No Degree) - Foreign Trade
Unicentro Newton Paiva
BrazilSkills
- FLUENT IN Portuguese
- FLUENT IN English
- ADVANCED in Spanish
- Proficient at developing rapport
- First aid and CPR certified
- Student needs assessment
- Reading comprehension expertise
- Project-based learning
Timeline
Volunteer
American Organization of Teachers of Portuguese
05.2019 - 05.2024
Volunteer
Mico Sapeca
02.2019 - Current
English as a Foreign Language Instructor
Education First EF
11.2018 - Current
Customer Service Representative
Keysight
02.2015 - 09.2016
Bachelor of Arts - English Education
Universidade Federal De Minas Gerais
Some College (No Degree) - Foreign Trade
Unicentro Newton Paiva
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