Helen Scarborough

• Knowledgeable with computers and office equipment
• Review, analyze and respond to customer billing questions
• Processing payment deferrals and installment plans
• Quickly identify customers’ needs in first few minutes of call to offer appropriate plan
• Strive on restore customers issues on first call
• Demonstrate knowledge of any company’s processes and policies.
• Build trust and rapture with any company through clear, respectful interactions.
• Always striving to ensure that overall customers satisfactions remain high, while resolving issues.
• Understanding in ‘client call flow’ and regulations.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Processed customer service orders promptly to increase customer satisfaction.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Investigated and resolved customer inquiries and complaints quickly.

• Greeted customers entering the store and responded promptly to customer needs.
• Worked a flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
• Answered questions about store policies and addressed customer concerns.
• Lifted 25 pounds at once and used forklift to move heavier loads.

• Search for jobs
• Input job applications
• Completed interviews for job qualifications
• Organized and detail-oriented with strong work ethic.
• Developed and maintained courteous and effective working relationships.
• Managed time efficiently in order to complete all tasks within deadlines.

• Maintain accurate records of patient care, condition, progress and concerns
• Demonstrate knowledge of any company’s processes and policies.
• Build trust and rapture with any company through clear, respectful interactions.
• Always striving to ensure that overall customers satisfactions remain high, while resolving the issues.

• Supported needs of 30 + residents under long-term care.