Helen Schnell
Staten Island,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Patient Representative
ENT & Allergy Associates
Staten Island, New York
05.2017 - 01.2023
- Assisted patients with appointment scheduling and confirmation processes.
- Managed patient intake forms and verified insurance information.
- Addressed patient inquiries and resolved concerns efficiently.
- Coordinated communication between patients and medical staff effectively.
- Organized patient records using electronic health record systems.
- Maintained a clean and welcoming reception area for visitors.
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
- Scheduled follow-up appointments for patients based on physician recommendations.
Office Manager
Dr. Peter Miceli ENT
Staten Island, New York
01.2004 - 05.2017
- Managed daily office operations and ensured smooth workflow across departments.
- Implemented office policies and procedures to enhance operational efficiency.
- Supervised administrative staff and delegated tasks effectively to ensure productivity.
- Maintained office supplies inventory and ordered materials as needed for operations.
- Facilitated communication between team members to promote collaboration and teamwork.
- Developed training materials and conducted onboarding sessions for new hires.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Front Desk Receptionist
Todt Hill Audiology
Staten Island, New York
08.2001 - 01.2004
- Managed multi-line phone system and directed calls to appropriate departments.
- Scheduled appointments and coordinated meeting room availability for staff.
- Maintained front desk area, ensuring a clean and welcoming environment.
- Processed incoming and outgoing mail, packages, and deliveries efficiently.
- Handled customer inquiries and resolved conflicts with professionalism and care.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Greeted visitors and provided information about services and facilities.
Education
College of Staten Island
Staten Island, NYSkills
- Patient scheduling
- Administrative supervision
- Office operations management
- Staff training
- Time management
- Recordkeeping
- Attention to detail
- Data entry
References
References available upon request.
Timeline
Patient Representative
ENT & Allergy Associates
05.2017 - 01.2023
Office Manager
Dr. Peter Miceli ENT
01.2004 - 05.2017
Front Desk Receptionist
Todt Hill Audiology
08.2001 - 01.2004
College of Staten Island
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