Helen Scroggs
Applicant
McDonough,GA
Summary
Reliable employee seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic person eager to contribute and collaborate to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, to grow and to excel in everything I do. Offering excellent communication and good judgment.
Enterprising Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Substitute Teacher, K-5
DODEA Schools
RAF Alconbury , UK
08.2019 - 12.2021
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Integrated existing and new technology into classroom to help provide creative and fun learning environment.
- Administered and graded tests and quizzes and reported performance to primary teacher.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Educated students of Host Nation history, politics and civics.
Documentation Officer
Eastern Shipbuilding Group
Panama City, FL
01.2007 - 02.2009
- Maintained all documents, communications and blueprints involved in vessel projects. Managing up to 20 vessels at any one time.
- Oversaw performance of team of technical writers, assigned resources and updated management on projects
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized and setup and ran global communication tools to facilitate external international customer meetings and conferences.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Modeled innovative solutions to respond to organizational needs.
- Created information architecture to format content and method of distribution.
Animal Control Officer
Bay County
Panama City, FL
01.2006 - 02.2007
- Investigated and gathered information regarding animal-related complaints.
- Responded to 20+ daily calls to enforce animal control regulations.
- Attended to calls reporting of wild animal bites.
- Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
- Wrote reports of activities and maintained files of impoundments and dispositions of animals.
- Prepared for prosecutions related to animal treatment and gave evidence in court.
- Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Implemented trap, neuter and release programs to manage local feral cat population.
Store Owner (Sandwich Bar/deli /offsite Catering)
Self Employed
Shotton, Wales, UK
11.2002 - 07.2004
- Conducted target market research to discover customer needs and analyze competitor trends.
- Evaluated suppliers to maintain cost controls and improve operations.
- Put together realistic budgets based upon costs and fees for a successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Trained and motivated employees to perform daily business functions.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Optimized team hiring, training and performance.
- Responsible for all ordering of all stock, rotation of stock, supplies and sundries.
- Conducted audit inspections and independent checks to verify parts and materials.
- Trained and coached new and existing employees to boost staff productivity.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Ensured all licenses and hygiene certificates are current and of the highest standard.
Customer Service Representative Team Lead
MBNA Bank
Chester, England, UK
05.1999 - 11.2002
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered excellent customer service, resulting in consistent customer satisfaction ratings and received multiple Commendations
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Effective liaison between customers and internal departments.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Hawarden High School
Wales, UK 09.1992 - 06.1997
Bachelor of Science - Hospitality Administration And Management
APUS -American Public University System
Online / Virginia 09.2019 - Current
Skills
Relationship building and management
undefinedTimeline
Bachelor of Science - Hospitality Administration And Management
APUS -American Public University System
09.2019 - Current
Substitute Teacher, K-5
DODEA Schools
08.2019 - 12.2021
Documentation Officer
Eastern Shipbuilding Group
01.2007 - 02.2009
Animal Control Officer
Bay County
01.2006 - 02.2007
Store Owner (Sandwich Bar/deli /offsite Catering)
Self Employed
11.2002 - 07.2004
Customer Service Representative Team Lead
MBNA Bank
05.1999 - 11.2002
High School Diploma -
Hawarden High School
09.1992 - 06.1997
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