Helen Serva
Mansfield,TX
Summary
Talented Operations Coordinator successful at supervising and directing daily efforts of project teams and developing effective work procedures and processes. Results-oriented and organized with extensive experience working in fast-paced environments to consistently meet operational targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Sephora Distribution Center
Salt Lake City, UT
02.2020 - 06.2025
- Developed strategies for streamlining workflow processes.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
- Developed and monitored operational budgets, achieving a reduction in unnecessary expenditures.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Trained, mentored and motivated employees to maximize team productivity.
- Managed administrative staff and trained new hires on office procedures and policies.
- Developed relationships and partnerships with business leaders.
Training Coordinator
Sephora Distribution Center
Salt Lake City, UT
10.2023 - 10.2024
- Evaluated employee performance before, during, and after training sessions.
- Maintained accurate records of all trainings conducted.
- Monitored participants' progress during the training session.
- Assisted in designing, developing, and implementing new training methods and techniques.
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Collaborated with management team to determine appropriate learning objectives for each program.
- Provided feedback to trainers regarding the effectiveness of their sessions.
- Supported onboarding of new employees by hosting orientation sessions.
- Conducted skills gap analyses to identify training requirements for different departments.
- Collaborated with department heads to tailor training programs to specific job roles and functions.
- Monitored and evaluated the effectiveness of training programs using pre- and post-assessment tools.
- Explained goals and expectations required of trainees.
Education
Bachelor of Arts - Business Management
Tarleton State University
Stephenville, TX05-2025
Skills
- Project management
- Operational analysis
- Employee training
- Team building
- Effective communication
- Training management
- Corporate recruiting
- Production
- Employee engagement
- Employee development
- Safety oversight
- Operational planning
- Operations management
- Warehouse operations
- Written communication
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
Aigpe Lean Six Sigma White Belt Certification.
Timeline
Training Coordinator
Sephora Distribution Center
10.2023 - 10.2024
Operations Coordinator
Sephora Distribution Center
02.2020 - 06.2025
Bachelor of Arts - Business Management
Tarleton State University
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