Helen Shimanek

I perform moderately complex licensing and permitting work in a driver license division field office.

I receive and review license and permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with external and internal customers; and approving license and permit applications.

I meet and screen applicants, administers written and visual tests, prepares application forms and collects license application fees.

I answer general information questions pertaining to driver license laws and driver licensing procedures, safety responsibility laws and procedures, other Department services and services at other state agencies, and traffic laws.

I receive and respond to telephone and email inquiries from general public.

I meet and deal with the general public in professional and courteous manner; answers general questions pertaining to applications for various types of drivers licenses and identification laws, and safety responsibility laws.

I receive and review original and permit applications, duplicates, modifications, and renewals.

I conduct prescribed comprehensive examinations according to established policies to determine qualifications/limitations.

• Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
• Coordinate activities with other supervisory personnel or with other work units or departments
• Maintain inventory levels, processing orders and returns
• Setting and maintaining displays for duration of promotion
• Schedule and visit all accounts on a weekly basis
• Supervise all part time associates in their job duties.