Helen Smith

• Responsible for leading the development and execution of the third-party risk management strategy, aligning with business objectives and regulatory standards.
• Responsible for the creation and implementation of policies and procedures .
• Conducts regular program assessments, identifying potential vulnerabilities and implementing mitigation strategies to minimize exposure.
• Manages a team of 50 risk management professionals, fostering a culture of compliance and accountability.
• Partners with senior management and board members to support the enterprise with risk and compliance requirements, respond to situations of noncompliance, and improve the processes around information systems supporting governance, risk, and compliance (GRC).
• Takes a disciplined approach to managing market and operational risks through a combination of assessments, process improvement, and model review and validation.
• Excellent communication skills, both verbal and written.

Responsible for the implementation and administration of the organization’s Contract Administration policies and procedures and for continually monitoring and evaluating the effectiveness of the process. This position is also responsible for designing and managing the Bank-wide Third Party Risk and Vendor Management Program.

• Oversees, designs, manages and maintains all department functions and staff including the Third Party Risk, Vendor Management and Contract Administration policies and programs for the organization.
• Manages and implements all regulatory changes to policy and program
• Strategically understands the market in the Third Party Risk, Vendor Management and Contract Management space and incorporates market trends and best practices to the bank's policies and programs.
• Oversees and ensures internal and external due diligence across the enterprise for all Vendor Management, Third Party Risk and Contractual activities.
• Directs contract terms and conditions to ensure they are aligned with the organization's business objectives, contain required provisions that adhere to all applicable laws and regulations, appropriate indemnification language, representations and warranties and to identify provisions that impose contingent liability or operational risk or lack appropriate level of approval.

Accountable for directing all Supplier Management and Third Party Risk activity. Focused on providing internal and regulatory governance, guidance, reporting, and escalation in connection with the execution of supplier risk and supplier management responsibilities across multiple business line functions.

• Direct Third Party assurance and supplier regulatory compliance resolution by monitoring and managing supplier risk and providing expertise to assist resolution. Partner with business lines, other risk functions, and management to oversee business lines’ supplier and contract management performance over the supplier lifecycle.
• Identify/remedy policy or compliance matters in the supplier management lifecycle.
• Lead the development of strategies to address regulatory guidance and enterprise requirements.
• Direct operational delivery of a portfolio of assurance reviews.

• Responsible for all aspects of Corporate Services and contract delivery for Corporate Real Estate Operations and Strategy Services spanning 1,200 properties. Developed and implemented contract management strategy optimizing value from an annual budget of $60m.

• Effectively balanced three major components of operation (service, cost/value and risk) while leveraging opportunities in the other functional areas (asset management and project management) to effectively manage supplier services.