Helen Smith-Harber
Executive Administrative Assistant
Morehead City,NC
Summary
- Dynamic sales leader with a proven track record at PRI, Inc., excelling in relationship management and team development. Expert in strategic marketing planning, I successfully hosted over 15 customer workshops annually, fostering client connections and driving sales growth. Adept at building collaborative teams, I prioritize effective communication and client-centered solutions.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
- Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
25
25
years of professional experience
Work History
Executive Level - Sales Leader
PRI, Inc. - Remote
Chicago, IL
01.2019 - 03.2025
- Top global sales leader for an international women's health company. Drove sales growth and team development through training, customer events and wellness education.
- Hosted 15+ customer-facing workshops and wellness events annually.
- Participated in training sessions to improve skills and knowledge of industry practices.
- Engaged in cross-functional meetings to align objectives and foster teamwork.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Interviewed, recruited and trained new onboarding candidates.
- Interacted well with customers to build connections and nurture relationships.
Licensed Real Estate Agent
Beaton Realty Group
Rockport, MA
04.2010 - 03.2013
- Facilitated property showings, highlighting key features to prospective buyers.
- Negotiated contracts, ensuring favorable terms for clients while maintaining compliance.
- Developed comprehensive market analyses to guide clients in pricing strategies.
- Provided expert guidance on property valuation and investment opportunities.
- Coordinated with mortgage lenders to streamline financing processes for clients.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Implemented effective time management strategies to balance multiple transactions concurrently, resulting in increased productivity and client satisfaction.
- Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.
Executive Administrative Assistant
Hotwatt Technologies
Danvers, MA
05.2003 - 02.2006
- Coordinated executive schedules, prioritizing tasks and managing complex calendars.
- Streamlined communication between departments, enhancing information flow and collaboration.
- Developed and maintained filing systems, ensuring efficient document retrieval and organization.
- Prepared comprehensive reports and presentations, supporting decision-making processes.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
Restaurant Owner
Chantilly Lace Teahouse
Gloucester, MA
02.2000 - 01.2006
- Developed and implemented operational procedures to enhance service efficiency and customer satisfaction.
- Managed inventory systems to ensure optimal stock levels and minimize waste.
- Trained and mentored staff on best practices for food safety and customer service.
- Oversaw financial management, including budgeting, forecasting, and cost control measures.
- Established vendor relationships to secure quality ingredients at competitive prices.
- Coordinated events and promotions to boost engagement and drive sales growth.
- Maintained positive relationships with local community and government officials.
- Supervised daily activities of restaurant and nine employees.
Education
No Degree - Medical Terminology
Brookdale Community College
Lincroft, NJ 05.2001 -
Skills
Relationship management
Collaborative team member
Effective team leadership
Clerical support expertise
High-level organizational support
Team building
Effective communication skills
Client-centered
Strategic marketing planning
Goal-oriented motivation
Collaborative vendor negotiations
Staff development
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Executive Level - Sales Leader
PRI, Inc. - Remote
01.2019 - 03.2025
Licensed Real Estate Agent
Beaton Realty Group
04.2010 - 03.2013
Executive Administrative Assistant
Hotwatt Technologies
05.2003 - 02.2006
No Degree - Medical Terminology
Brookdale Community College
05.2001 -
Restaurant Owner
Chantilly Lace Teahouse
02.2000 - 01.2006